Omnichannel Chatbot For Ecommerce.

Why Choose Our Omnichannel Chatbot

Easy Chatbot Configuration

Configure Chabot operational time to your business needs with the custom time-zone setting and configure it to communicate in your preferred language. Leave personalized, offline notes for customers when the bot is unavailable.

Customize Chatbot Appearance

Customize bot with various features to reflect the brand's identity. Personalize the bot's heading text and theme, adjust its content and layout for an optimal user experience, and give it a unique name.

Edit Your Chat Flow

Design chatbot’s conversation flow by crafting personalized welcome messages and setting fallback responses for unrecognized queries. Create specific conversation paths based on user inputs, add quick reply buttons for common responses.

Train Your AI Chatbot

Use website data and file uploads to enhance learning, provide FAQs for accurate responses, and define the chatbot’s persona to match your brand voice. Utilize past conversation history to refine responses and adjust training settings for optimal performance.

Time & Cost Saving

Our Omnichannel Chatbot help cut costs. Every business needs customer support that can help visitors and customers whenever they need assistance. Sometimes, a big team is required to ensure that every customer is assisted on time.

LiveChat Transition

Allow customers to request live chat assistance.

Set Error Messages

Customize messages to display when errors occur during chat.

Session History

Maintain chat window history for seamless conversations.

Operational Hours

Set precise opening and closing times for your Chatbot.

Easy ChatBot Installation Process.

Choose your preferred method to install the bot on your website. You can do it yourself by obtaining the chatbot script code and installing it manually. Alternatively, you can send the installation code to your development team via the “Send Code to My Developer” or “Send Email” options. If you need assistance, you can request the EcommerceBot Support Team to handle the installation by raising an installation request or asking for help with the chatbot setup.

Why Chatbots Beat Human Support Hands Down.

Chatbots offer several advantages over human support, making them an invaluable asset for businesses.

24/7 Availability: Chatbots provide round-the-clock support, ensuring customers can get assistance anytime regardless of time zones.
Instant Responses: Unlike human agents who may need time to address queries, chatbots respond instantly, reducing wait times.
Cost-Effectiveness: Employing chatbots significantly reduce operational costs. They handle numerous inquiries simultaneously.
Scalability: Chatbots can scale effortlessly to handle increasing customer interactions, accommodating business growth without compromising service quality.

How the FAQ Trainer Works with Chatbot.

The FAQ trainer enhances chatbot’s performance by providing a set of frequently asked questions and corresponding answers, enabling accurate responses to common customer inquiries. You start by uploading a comprehensive list of FAQs with detailed answers. The chatbot integrates this data, allowing it to access the information during conversations.

When a customer asks a question, the chatbot matches it with the most relevant FAQ and responds accurately.

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