Cancellation & Refund Policy
Cancellation Policy for EcommerceBot
Subscription Cancellations
- Subscribers can cancel their subscriptions at any time through their account settings.
- Mid-cycle cancellations will be effective from the next billing period.
- Users can store their data & progress for up to 3 months after cancellation, which can be chosen when cancelling.
Refunds
- EcommerceBot provides a user-friendly refund policy:
- Full refunds are available within the first 14 days of a new subscription or renewal.
- Full refunds for the last monthly payment are available for all users not satisfied, up to 30 days after payment.
- Pro-rated refunds are offered for unused portions of the service upon cancellation.
- To request a refund, users can contact our support team at support@ecommercebot.ai.
Service Termination
- EcommerceBot reserves the right to suspend or terminate accounts that violate our terms.
Effect of Cancellation/Termination
- Upon cancellation or termination, user data will be handled in accordance with our data retention policy and privacy policy.
Contact Information For any queries regarding our cancellation policy, or to request assistance with subscription management or refunds, please contact us at:
Ecommercebot.com LLC
Gammel Kalkbrænderi Vej 35
Floor 1
2100 Copenhagen O
Email: support@ecommercebot.ai
