The evolution of artificial intelligence (AI) has been booming lately, especially in the customer experience journey. With customer expectations increasing each day and demands getting more complex, most e-commerce businesses are turning to AI to assist them in delivering convenient, consistent, personalized, and reliable customer services.  With this rise, the introduction of AI-powered chatbots like […]

The e-commerce sector has experienced massive growth in the last few years and will continue to expand in the coming years. People today are slowly adapting to the online shopping norm as it gives them a convenient shopping experience.  Recent advancements in AI and technology have given e-commerce store owners a competitive edge. These new

The boom in the e-commerce sector has played a crucial role in reshaping how businesses connect with customers today.  Most people are shifting to online, making it the norm, and with this, customer demands keep increasing.  Years ago, communication was just a luxury that business owners offered to their customers, but nowadays, communication is the