Shopify is a top e-commerce platform globally. It is used every day by millions of people looking to start, manage, and grow their online business.
Its reputation as a leader in e-commerce resulted from listening to business owners’ experiences and supporting both solopreneurs and large business owners.
Shopify allows you to create your brand, choose the preferred design, and optimize checkout.
However, managing customer queries can be daunting, especially if you own a sizeable online enterprise.
This is the point at which Shopify chatbots come into play.
According to statistics conducted by Service Bell, Shopify chatbots are estimated to manage 30% of customer interactions, offering premium customer support without the need for an additional workforce.
This guide will explore the ten best Shopify chatbots available on the Shopify Play Store, their features, and their benefits.
What are Shopify Chatbot Apps?
An AI chatbot for Shopify is an automated assistant that streamlines and quickens various customer interactions.
These apps handle customer inquiries and complaints. In addition to that, they can also schedule appointments, generate leads, and handle return policies.
Chatbots, through the power of AI, respond to customers quickly and effectively.
The aspect of customer service as a whole is important because 79% of customers think that a company’s service is just as important as the products or services it offers.
Therefore, creating a positive impression is crucial with the increasing number of Shopify stores.
Bots can converse with many customers at once and quickly provide accurate information.
Adding chat support to your Shopify store is an excellent method to help customers in real time, boost customer satisfaction, and enhance conversions.
You can quickly add chat support to your store and interact with consumers in real-time using Shopify chat apps.
These applications come with tools such as automated chatbots, chat widgets, and messaging platform integration.
You can assist customers immediately, respond to their questions, and help them through the buying process.
Chat apps also give you the ability to measure response times, monitor and evaluate client interactions, and enhance the performance of your support staff.
Using these apps, you can lower cart abandonment, increase consumer interaction, and offer a customized purchasing experience.
Key Features of Shopify Chatbot Apps
Using chatbots for Shopify can enhance your stores’ customer experience while streamlining different aspects of your e-commerce business.
Below are the benefits Shopify chatbots tag along:
Real-time customer service
Chatbots ensure that clients obtain instant support regardless of the time of their inquiries.
The round-the-clock accessibility is helpful for e-commerce sites that serve a worldwide customer base across different time zones.
Boosts sales and conversions
Chatbots interact with website visitors according to their activities, much like a salesman would with a consumer in a brick-and-mortar store.
Therefore, they can boost sales and conversions by making product recommendations, responding to inquiries, and helping users throughout purchasing.
Saving on costs
Online store owners can reduce the number of customer care personnel they need to hire to meet the increasing volume of consumer inquiries using AI chatbots. As a result, your business may experience significant cost reductions.
Improved efficiency
AI chatbots can handle several conversations simultaneously while searching product information for replies, monitoring the status of orders, and performing other tasks. This saves time that can be directed to different areas of your business.
Available 24/7
The AI chatbots can answer customers’ questions anytime, even beyond regular working hours. They operate 24/7, ensuring customers are assisted with their queries or requests any time of the day or night.
Key features that you should look for in the Shopify Chatbot
- Should capture customer contact information to reach out to customers once live support is available.
- Should integrate with other social media or messaging platforms to ensure seamless customer interactions.
- Should recognize different keywords or phrases to guide customers to the relevant resolution.
- Decision tree or custom workflows: Built-in decision trees ensure that customers are well-guided and in a logical flow or order.
The Best Shopify Chatbot Apps on the Shopify Playstore
In this section, we are going to look at the best 10 Shopify Chatbot apps on the Shopify Play Store and their key features:
Ecommercebot
The first chatbot you can find on the Shopify app store is the ecommerce bot. These bots come in various types, and their differences are primarily in how they respond to queries.
Some e-commerce bots answer basic questions with straightforward responses, while others can handle more sophisticated queries or requests.
These chatbots are self-learning. They use natural language processing to comprehend, interpret, and respond to customers’ concerns.
E-commerce bots will save you time and resources, up to 30% on service costs and 20% on labor costs.
They also improve the availability of your online stores’ customer support, increase efficiency, and improve customers’ satisfaction by offering quick and timely responses regardless of the volume of questions received.
Key Features:
- Use natural language processing
- Offer product recommendations
- Seamless checkout integration
- FAQ automation
- Compatible with various platforms
- Gathers customers’ feedback for improvement purposes.
- Excellent security and privacy
- Multi-lingual support
- User friendly
- Adaptive
- Scalable
- Easily connected to ERP and CRM
Shopify Inbox
This free Shopify tool allows you to chat with customers as they shop. This app offers real-time communication, seamless integration, and mobile convenience.
To understand the customers, Shopify’s inbox collects their information as they shop, including what they put in their cart, searched products, and past purchases.
It responds quickly to queries, providing efficient customer service. On top of that, you can recommend products or offer discounts to improve order value through your Shopify inbox.
This app prioritizes conversations, allowing you to help customers faster with automated feedback, FAQs, and smooth personal chat experiences.
Key Features:
- Offers seamless workflow through Shopify admin
- Manage conversations
- Helps to understand customers’ behavior and serve them well.
- Send product recommendations
- Captures contact information for more accessible communication with the live agents.
- Offer automated greetings
- Timely responses to save your customers’ time
Tidio
This platform is an all-in-one customer service app for Shopify stores. Tidio offers Shopify live chat support, which is boosted with chatbots. It integrates with Shopify to allow you to track conversations and see how they affect your sales.
These chatbots also enable you to deliver top-notch customer support and convert inactive website users into engaged customers. You may sell proactively and promptly resolve issues with real-time live chat.
Tidio AI chatbots assist in boosting revenue and provide instant answers to frequently asked client inquiries.
Additionally, you can examine order history, preview carts, and make direct product recommendations in the conversation.
Tidio Live Chat and AI Chatbots serve as a powerful helpdesk solution for your team by streamlining the management of customer messages.
Key Features:
- More than 30 predefined chatbots
- FAQ chatbots to answer various questions, including order tracking, inquiries, and refunds.
- Sends notifications when human agents are unavailable.
- Chatbots use natural language processing to offer the right products.
- Offer product recommendations to potential customers.
- Saves abandoned carts
- Gives discounts functionalities
- Integrates with various messaging apps, including Zapier, Facebook Messenger, and Instagram.
Channel.io
This Shopify app allows managing client communications through chatbots and live chat.
You can easily set up chatbot interactions and incorporate a live chat feature into your store.
It comes with an easily customizable chat widget to help you match its appearance to the style of your store. Additionally, you can manage your customers’ conversations through mobile apps.
The app functions as a CRM in addition to having chat features. Channel.io gives you a clear picture of the person you are chatting with so that you and your support team can tailor your messages by syncing customer data from Shopify.
You can also track the views and clicks on various messages on Channel.io to understand what is effective and what needs improvement.
Key Features:
- Offers a free plan that includes unlimited chats and team
- Live chat and chatbot integration
- Fully customizable chatting widget
- Synching customer data from Shopify
- Provides analytics to see what works and what should be improved.
Push Daddy, Whatsapp, Live Chat
With Pushdaddy WhatsApp and Live Chat, you can provide your clients with immediate assistance via WhatsApp and live chat.
It’s a feature-rich piece of software. This tool makes it simple to move between live chat and WhatsApp chat while automating marketing functions like order confirmation, cart recovery, and tracking updates.
Additionally, you can add commonly asked questions (FAQ) to respond to consumer inquiries quickly, gather evaluations, and provide tracking updates. A team can operate the app to ensure effective customer service.
You may also make sign-up forms to encourage clients to interact with you and increase conversion rates.
Key Features:
- One can switch from WhatsApp to live chat instantly.
- Supports multiple operators
- Easy to install
- FAQs for instant responses
- Sends tracking updates
- Support for WhatsApp chat, Facebook Messenger, auto-abandoned cart, sign-up forms, reviews, FAQs, and email
- Customer engagement through the sign-up form
- Share buttons for marketing automation.
Relish AI Chatbot
Relish AI Chatbot offers your online store a virtual shopping assistant alternative that works around the clock. The platform has a 25% sales conversion rate from all interactions managed.
This increase in sales demonstrates that you can trust Relish, as it goes beyond the conversion rates provided by live support.
Besides Shopify, this app integrates with other popular platforms, like Klaviyo and Gorgias.
Key Features
- Quick AI responses
- Messaging integrations
- Captures contact information
- Keyword recognition
- Custom workflows
Avada Whatsapp chat
Avada is a Shopify app that can help you improve the user experience and automate customer assistance through its comprehensive FAQ page.
It lowers cart abandonment and increases customer happiness with an intelligent FAQ popup and round-the-clock automation.
Customers can easily reach out to support through the Contact Us options via WhatsApp. The connection with WhatsApp also allows quick query resolution and real-time order monitoring.
Avada WhatsApp Chat and FAQ Page is a free application with beautiful themes for the Help Center and FAQ popup.
Key Features
- FAQs to automate customer service
- You can create unlimited FAQs.
- WhatsApp chat widget that can be customized
- Various contact us options
- Manageable FAQs
- 24/7 availability
- Multi-lingual
Gobot
Gobot is a chatbot platform that helps with consumer engagement, audience data collection, and product discovery.
The app helps expedite customer support by gathering user data from visitors, which you can use to monetize them.
Gobot provides self-service tools that help users effectively track and manage their orders.
Gobot’s ability to upsell and promote products makes it a valuable tool for e-commerce. It integrates seamlessly with Shopify.
Key Features:
- Integrates with Zendesk, Salesforce, and Gorgias
- Collects customer feedback at checkout.
- A wide knowledge base
- Shopping quizzes that make it unique
- Drag and drop flow builder
Zendesk
When live representatives are unavailable, Zendesk offers a conversational AI chatbot that answers consumer questions automatically.
It features a conversation flow builder that helps businesses develop personalized responses and directs clients to the relevant website pages.
In addition, the chatbot can interpret the users’ language, intent, and sentiment and give live agent recommendations.
Zendesk provides client data collection, request prioritization, and agent-based sorting tools.
Zendesk is a valuable tool for streamlining customer support operations, even though its primary purpose is facilitating and analyzing discussions.
Key Features
- Ability to chat in multiple languages for global reach
- Easy set up
- Help offered when setting up AI
- There are many features to help with live chat groups.
Chatra Live Chat
An app called Chatra, Live Chat, and Chatbot assist you in starting conversations that convert.
Using its live chat and chatbot features, you may interact with consumers in real-time, automate customer care, and cross-sell products to raise average order value.
The program incorporates social and email channels for unified conversation management, and it also lets you proactively reach out to clients stuck at checkout.
Key Features
- Real-time customer engagement through live chat
- Customer support automation with chatbots
- Helps customers who are stuck at checkout.
- Centralized conversation management (social and email channel integration)
Wrapping Up
Chatbots have been a game changer for Shopify stores, significantly impacting how businesses run and engage with customers.
Using the top Shopify chatbots listed above is a wise choice for businesses of all sizes.
These intelligent assistants optimize operations and provide personalized support to make shopping easier.
Apps like ecommercebot, Tidio, Shopify inbox, and Gobot provide several helpful functions for Shopify owners.
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Online merchants can increase sales, engage customers, and maintain their competitive edge in the online shopping space using these chatbots.
It’s similar to having a helpful assistant that works around the clock to improve everyone’s shopping experience.
As e-commerce continues to grow, incorporating these chatbots becomes more critical.
Overall, they help make Shopify stores stand out as leaders in the digital industry.
