Shopify is one of the largest and most popular e-commerce platforms today. With more than 2.1 million active users daily, it is a lucrative platform for people wanting to venture into the e-commerce business world. One common challenge that most Shopify store owners face is managing their stores.
From communicating with customers to managing inventory, these tasks take much time to complete.
However, the good news is that advancements in technology and the rise of AI have made it easy since the introduction of Shopify bots.
These bots take over the time-consuming tasks, allowing store owners to focus on more complex tasks and regain control of their business.
Today, we will walk you through Shopify bots, helping you understand what they are, the types of bots they are, and their key features.
We will also share the top five Shopify bots to try right now, including [Bot 1], [Bot 2], [Bot 3], [Bot 4], and [Bot 5]. Without wasting much time, let’s dive in!
What Are Shopify Bots?
A Shopify bot is AI-powered software that automates different tasks on Shopify. The bots help e-commerce store owners offer an exceptional shopping experience to their customers.
Additionally, they ensure the bot keeps up with the competition and boosts its chances of succeeding.
The Shopify bot can automate customer support, lead generation, and marketing tasks.
Doing this gives you enough time to handle complex tasks in the e-commerce store.
Once integrated, the Shopify bot provides round-the-clock customer support, boosting sales, generating leads, and personalizing interactions, all while reducing costs.
This constant support system reassures store owners that their customers are always cared for.
Types of Shopify Bots
Understanding the different types of Shopify bots and their unique features empowers store owners to make informed decisions that best suit their business needs.
For example, if you are looking for a bot to help you handle customer queries, you must choose the customer support bot. Here are the five major types of Shopify bots that every store needs.
Customer Support Bot
Customer support bots’ main task and focus is to offer customer support. Invest in this bot if your Shopify needs to improve the customer experience. They respond to customer queries and help them in solving simple challenges.
As a customer, you can ask this bot a question; then, the bot will offer you an accurate answer using AI and knowledge from your organization.
Furthermore, the bot can track customer conversations and hand them over to a human agent when necessary. Your team has enough time to deal with complex tasks while leaving the easy and simple ones to the bots.
Leads Bots
Regarding lead generation or appointment setting, lead bots are the right for the task. Unlike flow bots, they don’t use AI.
The main aim of the bots is to capture important information from customers, which can be stored in your knowledge base and used later to resolve an issue.
Lead bots ask various qualifying questions to help capture contact information and direct customers to set an appointment or schedule.
However, even though lead bots are cheap and quick, due to their likeness to artificial intelligence, these bots are limited to the tasks they can do. The task is to capture a lead and then send it to you.
Live Bots
The main task of a live chat is connecting a customer to your support or sales representative. Both parties can always share images, messages, and files in real-time. After a shopper visits your Shopify store and clicks the live chat button, they are connected to a representative immediately.
Then, the customer can ask questions and get answers from the representative. The bot offers a personalized experience with a human touch.
Even though you will still need a team, selecting the right live chatbot will assist your team and boost their output.
Flow Bots
Flow bots are simple Shopify bots that use little to no AI functionality. The bot depends on a pre-programmed tree to help with decision-making. It has scripted questions that assist buyers in settling for what they want to purchase.
The bot asks easy questions that require a Yes/No answer and leads them to various branches of the tree. For Shopify stores, guiding shoppers through their shopping journey becomes easy. The flow bots assist them in finding the perfect product or connect them to the best store representatives.
One drawback of the flow bots is that they can’t offer buyers personalized recommendations compared to the AI-powered bots. However, they are perfect for small or start-up stores on a tight budget.
Sales Bots
The sales bot is another necessary Shopify bot you will need for your Shopify store. It helps boost your overall performance. They help increase revenue. While interacting with your customers, they recommend products to your customers according to their preferences, which might increase sales.
A sales bot can track customers’ shopping journeys, remind them to complete their abandoned carts, and upsell and cross-sell at check-out. If your store maintains massive stock-keeping units (SKUs) on your inventory, then you will need a sales bot.
Read Also:
- The Ultimate Guide To Ecommerce Bots For Merchants
- Top Questions To Ask Before Implementing AI Chatbots And Live Chat
- Secrets To A Successful Social Media Strategy
- Steps To Prepare Inventory And Manage With Ecommercebot
- The Guide To Ecommerce Bots: Different Types And Examples
Key Features of Shopify Bots
Shopify bots have features that help ecommerce businesses to enhance the customer experience and increase sales. Before selecting a Shopify bot for your store, you need to analyze its features first and see if it aligns with your store’s needs and goals.
Here are the significant features of a Shopify bot.
- Seamless Shopify Integration: One crucial feature of a Shopify bot is easy integration with your Shopify store. You need to be able to integrate the bot even without coding knowledge. It enables the bot to access and utilize your data. Some of the data include product information, inventory management, and order tracking.
- Easy Customization: A good Shopify bot must offer an easy customization feature. Most bots have templates; select a bot that fits your branding and theme. You must also customize the bots’ appearance, logos, or colors to align with your brand. The easy customization feature allows you to customize the bot to meet your brand requirements and give it a unique identity.
- Now that you understand the benefits and types of Shopify bots, it’s time to consider integrating them into your e-commerce store. Research the top Shopify bots we’ve mentioned and see which one aligns with your store’s needs and goals. With the right Shopify bot, you can automate tasks, improve customer experience, and boost your store’s performance.
- Multi-Language Support: A chatbot is your store’s assistance; therefore, it needs to offer support to customers and connect with them in their native language. This helps enhance the customer experience, as customers can get customer support in a language they understand better. Furthermore, it will help your business boost its global reach.
- Customer Support: Before choosing a Shopify bot provider, you must weigh customer support first. A good provider must be available 24/7 and offer efficient and timely assistance when you need help. Additionally, we offer support through various channels like phone, email, and live chat.
Top Shopify Bots to Enhance Your Store
Now that you know the types of Shopify bots and their key features, let’s look at the top Shopify bots to enhance your store. We have analyzed and tested all the bots we will share to ensure they can deliver results.
Ecommercebot
Ecommercebot is an AI-powered bot that automates different ecommerce tasks on platforms like Shopify. The bot can help drive traffic, leads, conversion, and revenue to your Shopify store. Being the popular Shopify bot today, it has delivered massive results to Shopify stores that have integrated Ecommercebot.
This Shopify bot is perfect for automating some of the everyday Shopify store tasks and has enticing features such as:
- Inventory and order tracking
- Marketplace with additional Shopify apps
- Analytics for enhanced Ad performance
- Store performance score
- Optimization suggestions
Furthermore, the integration process is seamless and needs no coding knowledge. Thus, you can integrate and customize the bot according to your brand, even for beginners.
Tidio
Tidio is software that offers customer services to small and medium businesses. The Shopify bot improves the overall customer experience and helps build a strong connection between your business and customers.
The bot can integrate with Shopify and help track the chatbot conversation and how it impacts your sales. It can also collect data on various products your customers are browsing and offer personalized recommendations on messages to customers.
Botsify
Botsify is a Shopify Bot that offers business owners customer support and marketing services. The bot is AI-powered so that you can use it on platforms like Facebook, the website, Telegram, and Instagram. Its drag-and-drop feature makes building bots easy.
Additionally, it has templates that can be used to customize the bot. Once you integrate it with your Shopify store, Botsify can pull your product catalog and give product recommendations to customers directly on the messages.
Chatfuel
Chatfuel is a chatbot designed for ecommerce businesses that need easy, non-technical, and affordable bots to help enhance the customer experience.
Companies can create bots that can interact with customers on different channels such as Instagram, WhatsApp, Facebook, Telegram, and Live chat on their website.
The Shopify bot is easy to use and has various pre-built templates that help build and run a bot quickly. You can also integrate the bot with ecommerce platforms such as Shopify. Furthermore, it can automate tasks like post-scheduling, tracking orders, and managing inventory.
ChatBot
ChatBot is another popular Shopify bot in the ecommerce sector. The bot lets customers respond to queries, book appointments, gather leads, and create customer support tickets. Performing all these tasks has become easy as the bot automates all of them.
With ChatBot, you can offer customers personalized conversations, pre-built templates, seamless Shopify integration, easy customization, and multi-language support, among others. Furthermore, it has four pricing plans that you can select from depending on your business requirements.
Read Also:
- How To Optimize Checkout Page For Conversion
- How To Optimize Homepage For Conversion
- $X To $100K: A Complete Guide To Scaling Shopify Store
- The 5 Causes of Cart Abandonment And The Solutions
- Boost Organic Traffic With Influencer Marketing
How Ecommercebot.com Works for Shopify
Ecommercebot is one of the latest bots in the ecommerce sector. Since its launch, the bot has achieved a lot and helped many ecommerce businesses to grow.
Ecommercebot automates tasks, saving the business time and cost while increasing productivity.
Inventory Management Integration
Ecommercebot helps Shopify store owners track and manage their inventory from one setup.
This helps businesses stay on top of their operations by offering real-time inventory. You will always know when you are running out of stock, thus preventing your business from stock-outs.
The bot uses advanced technology to automate the flow of your Shopify store goods.
It monitors the products in stock that are running low and which you need to reorder.
Automating the inventory management on Shopify will help you improve efficiency, reduce human error, and save time.
Social Media Automation through AI Manager
Managing your social media channels like Instagram, Facebook, or WhatsApp manually is challenging.
Sometimes, you leave some tasks unattended or do them late, primarily affecting your customer experience.
However, technological advancements and the rise of AI have made it easy. Using an E-Commerce Bot, the bot can help you schedule social media posts, interact with customers on DMs, comment on posts, generate descriptions and hashtags, and craft posts and videos.
Running Ads on Facebook, Google, and Instagram
Crafting Ads that resonate with your audience is not a walk in the park. The process is complicated as it involves finding images, writing the scripts, editing, and posting.
Sometimes, it becomes expensive, especially if you need to gain knowledge in the field; thus, you have to hire an expert.
Ecommercebot makes it easy by creating optimized ads for social media platforms like Facebook, Google, and Instagram. It tracks the ads’ performance, boosting the ones performing well and shutting down all the non-performers.
How To Integrate Bots with Your Shopify Store
Integrating your bot with your Shopify store is easy. There are only two steps, and your bot will be successfully integrated with Shopify.
Step 1
First, you need to log in to your bot account. For example, if you want to integrate Shopify with Ecommercebot, visit Ecommercebot’s official website and log in to your account.
Scroll to the “Website bot” then choose the “Website chatbot settings” section. Then, install the bot to get the chatbot script and copy the code.
Step 2
Go to your Shopify store, then log in. Then, head over to the “Install bot” section. Choose one of the three options: “I’ll add the code myself.”
You can ask the bot’s support team to help you if you need the code.
Paste the code, then click the “Save” icon below. The bot should immediately appear in your Shopify store; if not, you must refresh the site.
Lastly, go back to the bot’s website, click “Connect Channel,” click “Shopify,” and click “Connect.”
Congratulations, you have now integrated your Shopify bot with your Shopify store. It’s time to offload some of your shoulder tasks.
Pros and Cons of Using Shopify Bots
Like any other AI tool, Shopify bots have pros and cons. However, the tools are reliable, as their pros outweigh the cons.
One thing that makes Shopify bots stand out is their ability to run your store even when your support team is unavailable.
Pros
- 24/7 customer support
- Offer real-time responses to customer comer queries
- Support multiple languages
- Easy to access
- Boosts revenue
- Help build strong relationships with customers
- Fast lead generation
- Automate tasks like ad creation, inventory management, order tracking, etc.
Cons
- Lack of customization in some bots
- Integration issues and challenges
- Limited Omnichannel support
- Lacks sales analytics
Customer Experiences with Shopify Bots
At first, embracing the rise of AI and bots was challenging for most customers. Some believed these bots offered inaccurate results, while others gave it a chance.
Today, 71% of customers have embraced interacting with a bot as it provides instant responses, and they don’t have to queue to get assistance, thus offering fast issue resolution.
Shopify is also available 24/7 to offer support, even during off-business hours.
Furthermore, they can recommend products to customers based on their preferences, saving them time browsing different products.
As you can see, the Shopify bot plays a crucial role in customers’ journeys. Therefore, many Shopify bots are available today if you have a Shopify store and need to improve the customer shopping experience.
Still, you must go for the best bot, like Ecommercebot, for better results.
The Shopify bot also has affordable pricing plans and offers new users a 30-day free trial. You can integrate this bot with your Shopify store and watch it as it increases your traffic, leads, conversion, and revenue.
Frequently Asked Questions (FAQs)
Can Shopify be automated?
Yes, there are different tasks that you can automate on Shopify. For example, you can automate marketing, customer service, inventory management, and order tracking, among other things.
What are the best Shopify bots?
There are various Shopify bots in the ecommerce sector today. However, the best Shopify bots you can integrate with your Shopify store include Ecommercebot, Tidio, Chatfuel, ChatBot, and Botsify.
What are the major cons of using Shopify bots?
Shopify bots offer tremendous benefits, but they also have cons, including a need for Omnichannel support, integration challenges, a need for customizations, and expensive pricing plans.
