How To Add Live Chat To Shopify Store

In today’s competitive eCommerce market, e-commerce businesses, more so merchants selling products or offering services on WordPress or Shopify, must provide exceptional customer service for quick growth and success. You must add Live Chat to Shopify store to improve customer support and engagement rates.

To accelerate this for your Shopify store, one must integrate an advanced AI-powered Live chat system into their shop.

This comprehensive tutorial will guide you through adding Live Chat To Shopify Store, enhancing customer experience, and boosting sales.

Depending on the kind of live chatbot or plugin you want to add to your Shopify store, integration should be seamless unless otherwise.

At least with Ecommercebot, an AI-powered live chatbot, installation, and Shopify integration take only a few minutes.

Why You Need To Add Live Chat to Shopify Store

A live chat integration into the Shopify store helps improve customer support and boost conversions by 70%.

Live chat integration builds stronger customer relationships and reduces abandoned cart rates; in some cases, social media pages like Facebook have customer feedback scores that can hurt one’s business if they have low feedback stores.

A low feedback score results from unresponsive customer support and unattended messages, especially when customers complain about the service or are concerned.

It’s vital to have someone to attend to all the customer queries and get an AI-powered chatbot that works more efficiently than a human being.

AI-powered live chat assistants are human-trained, assimilating human-like behavior during integration and answering customer queries.

Benefits of installing AI-powered Live chat on Shopify:

  • Improve customer experience: Live chat integration on the Shopify store can help improve your customers’ shopping experience, which may increase customer loyalty and rapid business growth.
  • Customer Journey: Installing a live chatbot on your store helps customers navigate the store. If they can’t find something, the chatbots can answer questions about the website and help them navigate the store quickly.
  • Shopify store owners with live chat integrated into their stores have experienced a significant improvement in customer satisfaction, which has played a big role in increasing store conversion rates.
  • Apart from the increase in conversions, live chatbots help gather important customer information using pre-chat surveys that prompt whenever a customer initiates a chat; this information helps live chat the customer better.
  • Not all live chat automates workflows, but you are guaranteed workflow automation if you use AI-powered live chat by ecommercebot AI.
  • The AI advanced live chat is capable of product recommendation and offers real-time interactions with its responses and customizable personals available.

What is an AI-powered live chatbot?

Ecommercebot is one of the few AI-powered Live Chatbots, which means it uses Artifical’s installing technology to engage users or customers in real-time conversation.

They can stimulate human-like interactions and respond instantly based on user queries or requests.

Some features and components make AI-powered live chatbots powerful and desirable in one’s Shopify store.

These chatbots are designed to simulate human-like interactions and provide instant responses to user queries or requests. Here are some key features and components of AI-powered live chatbots:

AI algorithms

AI algorithms power the operating system of these chatbots; these are done through Natural language processing (NLP) and machine learning (ML).

NLP equips the chatbot to understand and interpret user query input in a way that mimics human conversation.

NLP enables the chatbot to understand and interpret user inputs in a way that resembles human conversation.

Real-time Interaction

Because AI-powered chatbots operate in real-time, they allow users or customers to get immediate, if not instant, responses to their questions or requests.

Swift responses enhance customer relations, lead generation, and improved engagement.

Chat Personalization

AI-powered live chatbots can provide personalized output while answering customers’ questions based on customer data and preferences.

They collect memories of previous chats and interactions, curate better responses, and give accurate answers tailored to your site’s customers or users.

Multichannel Support

AI-powered live chatbots can operate across multiple channels and easily integrate into different websites, messaging apps, and social media platforms.

The ability to work seamlessly across different platforms ensures that businesses can easily engage with their customers, regardless of the platform they use to access their services.


What makes AI-powered live chatbots unique and a must-have in every store or website is the feature that automates everything without much input from the business owner.

It handles queries and routine tasks very efficiently and provides accurate answers to customers or through frequently asked questions without the need for human help.

Easy Integration with Systems.

AI-powered live chatbots can easily integrate with popular business systems and seamlessly integrate with customer relationship management (CRM) tools.

These integrations help conversions and provide accurate date information to users during the sessions on the site.

Easy Scalability

AI-powered Chatbots are designed to handle huge volumes of user inquiries concurrently without glitches and help scale the business to new heights quickly and easily. 

Fallback to Human Agents

In cases where the AI is faced with complex queries or weird situations beyond its capability, it can seamlessly transfer the chat to a human agent to continue handling the clients.

The ability to transfer chats to humans ensures a smooth transition for users or customers.

 It ensures a smooth user transition and provides a more personalized and nuanced response.

Ecommercebot Livechat AI Features 

Ecommercebot AI Live chat leverages your store information and suggests the best persona, ensuring a personalized touch that resonates with your store’s products or services.

Your customer can not differentiate between chatting with a real agent and an AI-powered need to determine whether it is a chatbot.

Enabling Seamless Customer Interaction:

Depending on their preferences, customers can choose to converse with a live agent or contact through a form. Based on store data, customizable workflows enhance the user experience, providing a tailored approach that aligns with your business objectives.

The Innovative FAQ Trainer:

Ecommercebot AI LiveChat introduces the revolutionary FAQ Trainer. It continuously learns by asking store-related questions and storing staff-provided answers. This unique capability allows the AI to initially refer to a live agent and later keep the answers in the dashboard, potentially achieving a 100% question-response capability.

AI-Driven Product Recommendations:

Our live chat goes beyond responsiveness; it’s intuitive. 

Experience AI-powered product suggestions with images and direct purchase options tailored to customers’ queries and interests. 

This dynamic feature ensures that your customers find exactly what they want, making the shopping experience seamless and enjoyable.

Customizable Chat Personas:

Match the chat’s tone to your brand’s voice by choosing from various AI personas. This personalization ensures a relatable and engaging customer experience that aligns seamlessly with your store’s unique style.

Smooth Transition to Live Support

Blend the best of AI and human interaction effortlessly. Customers can switch seamlessly from chatting with the AI to a live agent, guaranteeing that their inquiries are always handled with care and expertise.

  1. Adaptive Chat Workflows:
  2. Create chat flows that resonate with your brand and customer needs. Our AI offers workflow recommendations, simplifying setup while providing the flexibility to customize as per your preferences.
  3. Ongoing Learning and Improvement:
  4. Ecommercebot’s AI learns from each interaction. Utilize our FAQ Trainer to enhance its knowledge base, ensuring continuous improvement in handling customer inquiries with proficiency.

Step 1: Sign Up and Explore Ecommercebot AI

  1. Visit Ecommercebot AI’s Official Website:
  2. Start by navigating to Ecommercebot AI’s official website.
How To Add LiveChat To Shopify Store
  1. Explore Features and Pricing:
  2. Please take a moment to explore the features and pricing options offered by Ecommercebot AI to ensure they align with your store’s needs.
  3. Sign Up or Log In:
  4. If you haven’t already, sign up for an account on the Ecommercebot AI website. Existing users can log in with their credentials.

Step 2: Connect Ecommercebot AI to Your Shopify Store.

How To Add LiveChat To Shopify Store

Step 3: Install Ecommercebot AI Live Chat on Your Website

  1. Navigate to Website Bot:
  2. In your Ecommercebot AI dashboard, click on the “Website Bot” section.
  3. Select “Install Your Bot”:
  4. Choose the “Install Your Bot” option. Here, you have three installation choices:
  • Install by Yourself:
    • Follow the provided instructions for a self-installation process.
  • Send Code to Your Developer:
    • If you have a developer, send them the installation code.
  • Ask E-commerce Team to Install:
    • Request assistance from the E-commercebot AI team for installation.

Step 4: Confirm Successful Installation

  1. Complete Installation:
  2. Follow the instructions to complete the installation process depending on your chosen method.

Step 5: Train Your Bot and Configure Settings

How To Add LiveChat To Shopify Store
  1. Access Training Section:
  2. Back in your Ecommercebot AI dashboard, navigate to the training section.
  3. Train Your Bot:
  4. Train your bot to ask questions and configure its personality to align with your brand’s voice.

Unleashing the Power of Ecommercebot AI LiveChat

Congratulations! You’ve successfully integrated Ecommercebot AI LiveChat into your Shopify store. Your customers can now enjoy the benefits of AI-driven product recommendations, customizable chat personas, and a seamless transition to live support, all designed to enhance their shopping experience.

How To Add LiveChat To Shopify Store

Feel free to explore additional features and tools available through the Ecommercebot AI dashboard to further optimize your AI-powered customer engagement. As technology evolves, Ecommercebot AI ensures your store stays at the forefront of intelligent and personalized customer interactions. Elevate your store’s customer experience with Ecommercebot AI LiveChat – the future of thoughtful customer engagement.

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Incorporating Ecommercebot AI LiveChat into your Shopify store is a strategic move toward enhancing customer satisfaction and driving sales. Its advanced features, customizable options, and continuous learning capabilities set it apart in the competitive market. Elevate your store’s customer experience with Ecommercebot AI LiveChat—the future of intelligent customer engagement.

You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below. 

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