Effective customer engagement is the basis of business growth. How you handle your customers’ queries, and problems determines how much they can trust your brand, make repeat purchases, or refer others to your business.
Fortunately, this can be a manageable task for your business. With technological advancements, numerous customer engagement tools and platforms have come up that help automate the process.
Your most challenging task is finding the right platform or set of tools for your business.
That’s why this article offers a comprehensive comparison of EcommerceBot vs Wati platforms – two of the world’s most reliable platforms. This way, you can easily decide the one that works for your business.
So, first things first!
Table of Contents
What is EcommerceBot?
EcommerceBot is an AI-powered platform that helps businesses manage their social media presence, automate their ad campaigns, and offer a seamless live chatbot integration.
The platform is designed to allow e-commerce businesses to connect with their customers quickly, resulting in satisfied customers and more sales.
EcommerceBot has several features that make it ideal for this purpose. For instance, Live Chat and multichannel chatbots allow efficient customer engagement, helping business owners handle all customer queries accurately and on time.
What is Wati?
Wati is a WhatsApp customer engagement solution designed for small and medium-sized businesses.
This end-to-end API solution uses chatbots, integrations, APIs, and customer intelligence features to enable customer support, efficient marketing, and increased sales.
Wati is ideal for businesses searching for a platform that allows customer engagement via WhatsApp. The platform will enable businesses to send customers notifications, marketing messages, and other communications easily. It is primarily made for B2C customers.
If you want to increase traffic to your e-commerce store via WhatsApp, Wati is an excellent option. It allows easy promotions, sales, and order fulfillment.
EcommerceBot vs. Wati Features
The primary goal of these two platforms is to increase sales through customer engagement and customer service. However, each has a unique way of achieving this goal. As such, let’s explore the features of each platform to see which better fits your business needs.
EcommerceBot Features
EcommerceBot is designed to increase your e-commerce business sales using the following features:
AI Ads Automation
EcommerceBot automates every step of your ad campaigns. Right from the crucial step of creating the right ad campaign for the right audience to scheduling the ad placement, EcommerceBot does it all.
It allows you to set your marketing campaign goal, design the campaign, and choose the right time to post the ad.
This way, you can easily reach your target audience with relevant and convincing information about your products or brand.
With the AI ads automation feature, you can be sure of a high ROI for your Facebook, Instagram, or Google ads campaign.
Also, it analyzes your store orders to enable more precise customer targeting based on geographical and behavioral aspects.
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Shopify Integrations
If you are in dropshipping, EcomerceBot integrates with your Shopify shop to automate crucial processes.
Through EcommerBot, you can track orders and inventory, allowing you to offer the best services to your customers.
Order tracking means that you can always give accurate answers to the customers about how far the shipping process is.
On the other hand, tracking your inventory means that you always have real-time inventory. This way, you can ensure that customers always get what they seek.
The platform also offers insights on optimizing your store by studying the social media, website setup, performance, and traffic.
Omnichannel Chatbot
Communication is a crucial pillar for the success of your e-commerce business.
Luckily, the platform’s AI-powered Omnichannel Chatbot gives you everything you need to reach and engage your customers.
The feature enables customers to chat with us in real-time, 24/7.
That way, all their queries and problems can be answered and solved quickly.
Even better, AI enables automated responses across various social media platforms. Whether using Facebook or Instagram, your customers can receive accurate and timely answers.
Social Media AI Manager
Social media is currently among the best places to find customers. As such, businesses post promotional posts and videos on these platforms. But how can you optimize their effectiveness?
Through a social media AI manager.
With the EcommerceBot Social Media Manager, you can automate post creation, posting, and scheduling.
It allows you to create captivating AI-generated posts and videos and schedule them for Facebook and Instagram pages.
Automated responses to your customers’ DMs and comments also help build a loyal customer base. This feature lets your business showcase its products, recommend, and respond directly to customers.
Wati Features
Wati WhatsApp API solution comes packed with numerous features for your business growth. Check out the main ones.
Click on WhatsApp Ads
Do you want to grow your business traffic with WhatsApp? This feature allows you to do just that.
Clicking on WhatsApp ads helps you send traffic to your WhatsApp business profile with just one click.
You can connect, interact, and promote your products or brand to potential customers.
With this feature, you can increase visibility, optimize customer experience, and boost conversions. You can expect sales growth if your customers contact your business and get timely and correct responses.
WhatsApp Catalog
The catalog feature allows you to showcase or display products on WhatsApp for enhanced shopping experience.
It offers a rich product display, which attracts customers to like and buy the products.
Also, it simplifies the shopping process, making it easier for your customers to make repeat purchases.
And that’s not all. With the catalog feature, your business can enjoy increased reach.
Real-time updates and simplified shopping help build trust and allow interested customers to inquire and order quickly.
Shared Team Inbox
This feature helps centralize message management. From a central point, you can manage your team’s customer conversations.
Here, you can assign conversations to different team members to ensure every customer’s question is answered and problems solved.
You can also manage contacts by accessing the list, adding new contacts, and exporting or importing CSV.
Increased customer interaction and satisfaction lead to more sales and increased business growth.
Broadcast and Bulk Messages
With this feature, you can easily design and broadcast your marketing campaigns through bulk messages for better results.
It simplifies your marketing campaigns, allows you to schedule your messages, and enables you to talk to your customers in their first language. All this helps build customers’ trust and, eventually, more sales.
Custom Notifications
Customized message alerts can help foster better customer relationships and ultimately grow your e-commerce sales.
With custom notifications, you can notify your customers when certain products are in stock or suggest products for them.
The feature also lets you notify customers of special deals or discounts. By sending tailored messages, you can create lasting customer relationships as they feel more valued.
EcommerceBot vs. Wati Pricing
Another fundamental point of comparison between these two AI platforms is pricing. Which platform offers value for money for your business?
EcommerceBot Pricing
This platform offers three pricing options. That way, every type of business has something they can work with. The pricing plans include:
Starter Plan
For businesses just starting up, this plan works well. It offers 1000 messages for $49, with the following features:
- AI Live chat
- Facebook and Instagram integrations
- Shopify integration
- Multichannel Chatbot
- Social media scheduling
- Three AI-generated videos
- Five AI images
- Premium support
- Content course
You can enjoy all this during the 30-day free trial to see if it fits your business.
Grow Plan
This plan offers 3,000 messages starting at $79 a month. It also comes packed with all the features in the first plan, as well as these extra ones:
- 15 AI videos
- 20 AI images
- Store conversion sheet
- Premium support
- Simultaneously run five product ads
To get started, you get a 30-day free trial. With that, you can decide whether the platform is worth adding to your e-commerce business.
Scale Plan
If you want more messages and features, this plan offers just what you need.
For example, it gives you access to 10,000 messages for only $149 a month.
Also, you’ll enjoy all the features in the Starter and Grow plans in addition to the following:
- Unlimited number of AI videos
- Unlimited AI images
- Premium support
- Shopify expert support
- Unlimited products ad runs at a time
The best thing? You don’t need to provide your card details even during the 30-day free trial.
Therefore, if you don’t like it after 30 days, you can easily walk away without being charged a dime.
Wati Pricing Plans
Wati also offers three pricing plans at zero setup fees. The plans include:
Standard Plan
The Standard plan is the cheapest plan on Wati. It’s meant for small-sized businesses with a maximum of 5 users.
The plan costs $39 monthly, with $30 for every additional user.
The main features here include:
- Message broadcasts – Wati scheduler and API integration
- Ten chatbots
- 1,000 messages
- 50 steps per chatbot
- Unlimited contacts
- 100 auto-reply keywords
- Two global webhooks
- Integrations – Zoho, Zapier, Hubstot, etc.
You’ll get a 25% discount if you buy a yearly subscription.
Pro Plan
This is best suited for mid-sized businesses with a maximum of 5 users at $69 monthly. Each extra user pays $30 a month. The main features of this plan include:
- Message broadcasts – Wati scheduler, API integration, and Google sheets
- 1000 messages
- 25 chatbots
- 200 steps for each chatbot
- 400 auto-reply keywords
- Integrations
- Unlimited contacts
- Ten global webhooks
You’ll also get a 25% discount if you make an annual subscription.
Enterprise Plan
The enterprise plan is the most extensive here and is ideal for large-sized businesses.
It has a custom price, meaning you can call the sales team to create a plan that best suits your business.
As for the features, it includes everything in standard and pro plans, plus the following:
- Custom usage plan
- Higher API limits
- Priority support
- Custom keywords and chatbots
- IP Allowlisting
- Customer success manager
- Unlimited global webhooks
The plan is ideal for a 10-user setup, with extra users costing $30 per user.
Conclusion on Ecommercebot Vs Wati
Choosing the ideal AI platform for your business can be challenging. However, identifying what you need first makes things easier.
With the above comparison, it’s clear that EcommerceBot is an excellent choice for a comprehensive platform.
It can automate your ads, social media postings, order and inventory tracking, and offer Shopify integration.
Don’t hesitate to contact EcommerceBot for advice on how to grow your e-commerce business most efficiently.
You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below.
On the other hand, Wati is a perfect fit if you want to enhance your customer engagement via WhatsApp.
It also includes integration into platforms like Zoho, Zapier, and Shopify.
Frequently Asked Questions
How do you increase your e-commerce sales?
E-commerce AI bots are an excellent way to achieve this. With a platform like EcommerceBot, you’ll automate customer engagement and order and inventory tracking. You can also generate AI posts and videos and schedule when and how to post on social media.
Is e-commerce legit?
Yes, e-commerce is legit. It has revolutionized the retail industry by allowing online purchase and sale of goods and services. This way, anyone can sell or buy a product from anywhere globally.
What is an e-commerce store?
It is an online store where sellers can display their products or services to their target audience. Through the online store, buyers can also make product orders, pay for the order, and wait for the seller to deliver the products.
Is Amazon an e-commerce store?
Yes, Amazon is a B2C e-commerce business. It displays products on its website, where customers can browse, pick, and buy products. Once a customer buys from Amazon, the product is shipped to the customer within a specified period.
Can I build an e-commerce site with WordPress?
Yes, you can build an e-commerce site with WordPress. WordPress also integrates various e-commerce platforms and plugins, allowing you to operate a fully functional e-commerce site from WordPress.
