As the saying goes, the customer is king! Businesses can only survive or succeed if they work hard to achieve customer satisfaction. Satisfied customers bring in repeat business and even refer your brand to others.
In this view, customer engagement platforms are essential in any business, whether brick-and-mortar or e-commerce. They ensure seamless engagement with your customers and help answer queries and solve problems as they occur.
Today, we compare two vital platforms – EcommerceBot vs Interakt. What makes each of these platforms unique to a business? Which one is best for your business?
Table of Contents
What Is EcommerceBot?
EcommerceBot is an e-commerce automation platform designed to help e-commerce businesses succeed tremendously. The platform helps e-commerce stores engage with customers, answering all their queries instantaneously for a more satisfied customer base.
Even better, with its AI automation tools, entrepreneurs can automate their marketing, order fulfillment, and inventory tracking. This improves the store’s operations and leaves customers satisfied.
What Is Interakt?
Interakt is a customer engagement platform built on the WhatsApp Business API. It is designed to facilitate and enhance communication between e-commerce staff and customers.
Interakt is designed to automate customer support in online businesses, aiming to grow store sales.
With Interakt, you can market your products, engage customers, and make sales on your WhatsApp business. This not only makes it easier for you and the customers, but it is also pretty efficient.
EcommerceBot vs. Interakt Features
The best ecommerce automation tools are defined by their features. As such, exploring the best features of these platforms will help us understand them even better.
EcommerceBot Features
If you’ve considered EcommerceBot for your business, here is what you’ll get from the package:
Omnichannel ChatBot
EcommerceBot Omnichannel Chatbot is among the market’s most effective customer engagement tools. Powered by AI, this multichannel chatbot enables 24/7 live chat support for customers.
It ensures that all customer queries are handled effectively and on time across various social media platforms, including Facebook and Instagram.
This feature helps relieve a considerable workload from your customer support team. It can handle massive customer queries and requests at a go, reducing your team’s workload by up to 70%. This gives your team more time to deal with other relevant issues.
The Omnichannel Chatbot is also quite reliable when a live agent is needed. It can seamlessly hand off a conversation to a live agent without losing the chat history or context.
Social Media AI Manager
The social media AI manager helps automate almost every activity of your store’s social media platforms. Whether you are talking about your products or brand on Facebook or Instagram, this feature helps automate the process.
For instance, you can create captivating social media posts and videos with AI. Even better, the feature allows you to schedule and display these posts at the right time, ensuring your posts reach the right people with the right message.
This feature also includes direct message responses. It can interact with customers on DM, showcase your products, and answer customer questions.
Lastly, with the Social Media AI Manager, your store can easily interact with posts and comments, initiating conversations and creating more visibility.
AI Ads Automation
This feature helps you to create and launch ads using AI tools. What does it entail?
If you want to increase the ROI on your ads, the AI ads automation feature is your best option. It helps you create and place the best Google, Facebook, or Instagram ads.
The best thing about this tool is that it goes beyond the ads. It also analyzes your customers’ buying behavior and identifies the best profiles for retargeting with your marketing campaigns. The tool can also analyze the store’s performance and boost high-performing ads while discontinuing the low-performing ones.
Shopify Integration
Do you want to streamline the operations of your store? The Shopify integration feature is the tool for you.
With this feature, you can track your store’s inventory and orders. Inventory tracking ensures that you always have the stock details at the tip of your fingers. On the other hand, order tracking ensures you can respond to your customers’ queries accurately and confidently during the live chat.
This integration also analyzes your store’s performance, giving you insights on how to optimize its performance. With these insights, you can easily tailor your ads and marketing campaigns to produce better results.
Interakt Features
Now, what’s so unique about Interakt? What features make you consider using the platform for your e-commerce store?
WhatsApp Commerce
The WhatsApp Commerce feature allows you to set up your e-commerce business on WhatsApp. What does this mean?
Customers can browse, discover, and buy your products or services from their WhatsApp apps. This is one of the most convenient purchasing methods, as most people are always on WhatsApp.
The WhatsApp Commerce feature also allows you to:
- Accept native payments
- Create conversations on WhatsApp that turn into sales
- Categorize your products into collections
- Allow automated checkout workflows
- Customize catalogs and track orders
In other words, it simplifies the entire sales process, from placing ads to closing the sale and making payments.
WhatsApp CRM
WhatsApp CRM feature allows you to offer 24/7 customer support to your customers via WhatsApp. With WhatsApp CRM, you can respond to your customers’ questions or inquiries, track tickets and respond to them on time, and manage your team from the same platform. All this simplifies customer engagement and makes it more effective.
For instance, the platform’s ChatGPT-powered AnswerBot enables automated responses that ensure smooth and efficient customer support. In addition, the platform empowers your support team to manage customer queries from Instagram and WhatsApp, all from a single inbox. Now, that’s convenient.
With WhatsApp CRM, you can track and monitor your team’s response time to customers’ queries.
WhatsApp Marketing
Here, you can create high-converting marketing campaigns with Concierge, an AI-powered tool by Interakt. WhatsApp Marketing recommends campaigns that promise maximum returns on investment.
The feature also allows you to:
- Set automated chat flows
- Segment your customers for marketing campaigns
- Convert conversations to sales
- Send interactive notifications to customers
- Monitor the performance of your campaigns
Leverage the power of WhatsApp marketing tools to grow your conversion rates on WhatsApp.
WhatsApp Automation
With Interakt, you can easily automate activities in your e-commerce store, including customer acquisition and customer support, all from WhatsApp. Automated workflows help streamline customer experience, which leads to more conversions.
In addition, the WhatsApp Business feature allows you to manage your customers’ expectations 24/7. This way, you can answer questions from curious new customers, handle high-volume chats, and ensure that all the queries are responded to promptly.
WhatsApp Chat Widget
Interakt offers an easy and efficient way to interact with website visitors through the WhatsApp Chat Widget. And it is all free! This feature lets you connect with your website traffic and easily convert it to paying customers.
The main benefits of the WhatsApp Chat Widget include:
- Boosting conversions through consultations
- Engaging chat elements
- Interact with the entire shopping cycle, from customer acquisition to sale.
Leverage WhatsApp to attract potential customers and quickly convert them into buying customers.
EcommerceBot vs. Interakt Pricing
Different e-commerce automation tools offer different pricing packages for a bundle of features. To determine if a specific pricing plan is right for your business, you need to look at what features are included in the plan and how much it will cost.
EcommerceBot Pricing Plans
EcommerceBot has a plan for every business, large or small. Review each plan’s features and see which best fits your e-commerce business.
Starter Plan
A Starter Plan is the cheapest way to access EcommerceBot features. The plan costs $49 monthly and offers 1000 messages for your store.
Other features included in this plan are:
- Omnichannel chatbot
- Social media scheduling
- Three AI-created videos and five images
- Facebook and Instagram integrations
- Shopify integration
- Ad performance – one product ad at a time
- Premium support
- Content course
Even better, there is a 30-day free trial period.
Grow Plan
The Grow Plan is an upgrade of the Starter Plan. It costs $79 a month, offers 3,000 messages, and comes with the following features:
- Every feature on the Starter plan
- 15 AI videos and 20 AI images
- Ad performance – 5 product ads at a time
- Store conversion sheet
- Premium support
Also, like the Starter Plan, you get a 30-day trial period if you choose the Grow Plan.
Scale Plan
If you are looking for instant growth in your e-commerce, this is your plan. The Scale Plan costs $149 a month for 10,000 messages. It also comes packed with the following features:
- All the features in the lower plans
- Unlimited AI videos and images
- Unlimited product ads at a time
- Shopify expert support
You can try it for free for thirty days with no need to offer your credit card details.
Interakt Pricing
Interakt has four pricing options. You can choose from any of these plans based on your business needs and budget:
Starter Plan
This plan costs only $21 a month, plus taxes. It offers an unlimited number of seats, plus the following features:
- Shared team inbox
- Unlimited members
- Chat Automation
- CTWA ads – Launcher
- Basic campaign filters
- Basic templates
- Merchant concierge
- Catalog
- WhatsApp widget
- One app integration
- API rate limit – 100 requests a minute
Onboarding and setup are self-service.
Growth Plan
For $49 a month plus taxes, you get unlimited seats plus the following benefits:
- Everything on the Starter option
- Chat automation – Welcome, Delayed, OOO, Custom Replies
- Automated workflows
- AnswerBot – 4 pages and four runs (the offer is valid until Sept 2024)
- Roles and Permissions
- CTWA ads – Launcher and Dashboard
- Campaign filters – Basic, Advanced
- Advanced templates
- Link/button tracking
- WhatsApp payments
- Automated checkout flow
- Assisted onboarding and setup
- Three app integrations
- API rate limit – 300 requests per minute
Advanced Plan
For $63 a month plus taxes, you get unlimited seats plus the following benefits:
- Everything on the Growth plan
- AnswerBot – 6 webpages and eight runs (valid until Sep 2024)
- Auto chat routing
- Templates – Advanced, CC, Catalog, LTO
- Unlimited app integrations
- App rate limit – 600 requests per minute
- Order related webhooks
You also get a free trial to test if you get what you need.
Enterprise Plan
This is the most elaborate pricing plan on Interakt. Prices here are custom, and the tool offers unlimited seats and conversations. It also comes with more features as follows:
- Everything in the Advanced plan
- All meta API
- API rate limit – Same as meta Throughput
Contact the sales teams for more details to get started on the Enterprise plan.
Read Also: EcommerceBot vs AiSensy : What is the best AI bot for ecommerce?
Conclusion on EcommerceBot vs Interakt
Customer engagement tools are among the best ways to grow your e-commerce sales. You build a loyal customer base and increase sales when interacting well with your customers and target audience.
EcommerceBot is one such platform that promises incredible results. With features like AI-automated ads, Shopify integration, Facebook and Instagram integration, and an omnichannel chatbot, the platform helps you offer the best customer experience. In return, satisfied customers become repeat customers, leading to more sales.
You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below.
If you want to automate your e-commerce store, sign up for EcommerceBot today. You’ll receive a free trial period.
Frequently Asked Questions
How does an e-commerce business work?
E-commerce involves selling and buying goods on the internet. To start an e-commerce business, you need a website or an online store on an e-commerce platform like Shopify. You also need a payment method for customers to pay for the goods ordered.
How do I start an e-commerce business?
Starting an e-commerce business requires first identifying a problem you want to solve. From here, you can identify a niche, source for products, and identify the target audience. You must also have a website to post your products or get an e-commerce storefront. Once you have the audience, the products, and the storefront, your next step is to advertise the products through social media or search engines like Google.
How can e-commerce be improved?
Marketing and customer engagement are among the most effective ways of increasing sales on your online store. Fortunately, numerous AI automation tools like EcommerceBot make all these processes easy. Whether you want to create the most captivating ads or schedule social media posts and videos, EcommerceBot has what it takes. It also helps automate order and inventory tracking for more efficient customer support.
How is AI used in e-commerce?
You can leverage the power of AI in your e-commerce store in various ways. For example, order and inventory tracking can be automated with AI tools. Also, customer engagement, including live chats to answer questions and solve problems, can all be automated. And if your marketing campaigns aren’t working, AI ad automation from a platform like EcommerceBot can sort you out.
