Any business owner understands the importance of effective customer engagement. Communicating with your customers is the first step towards creating lasting relationships and a satisfied audience.
AI-powered customer engagement platforms can make this relatively easy and achievable in e-commerce businesses.
That’s why we are comparing two unique platforms: EcommerceBot vs AiSensy.
This comparison compares a great platform’s features, pricing, customer reviews, support, and other aspects. So, let’s dive right in:
Table of Contents
What Is EcommerceBot?
EcommerceBot is an e-commerce automation platform designed for e-commerce businesses. It helps users manage ad campaigns, customer interactions, and social media presence. The platform aims to improve customer experience in e-commerce stores and ultimately grow sales.
The platform aims to provide the best e-commerce automation tools to help grow any business, regardless of size. Whether automating ad placement or responding to customer queries, EcommerceBot has many features for this. The best thing about it is that it has a free trial period. If you don’t like what you get, you can opt-out without spending a dime.
What Is AiSensy?
AiSensy is a WhatsApp engagement platform designed to help businesses improve customer engagement and grow sales through WhatsApp. According to their website, AinSensy helps drive 25-60% of revenue through the platform.
AiSensy helps businesses, especially e-commerce ones, to advertise their products, make sales, and even send notifications through WhatsApp. It is created on the Official WhatsApp Business API, meaning you can interact with your customers without worrying about being blocked.
AiSensy offers a 14-day free trial if you want to first have a test of its features without paying.
EcommerceBot vs. AiSensy Features
The best way to differentiate between two platforms is by exploring their features. So, what features make EcommerceBot different from AiSensy?
EcommerceBot Features
Here are the main EcommerceBot’s features:
Ads with AI Automation
The AI ad automation feature helps e-commerce businesses choose suitable ad campaigns, set the right ad goals, and create the best ads for the target audience. The main benefits of using the AI ad automation feature include:
- AI-driven Ad Creation: Create competitive ads for Google, Instagram, and Facebook. The feature enables you to create ads with a higher ROI.
- Intelligent Optimization: Analyze the store’s real-time performance and boost performing ads while you discontinue the low-performing ones.
- Customer Targeting – analyzes orders and customers’ buying intent to create ads targeted to suitable customer profiles.
- Comprehensive Platform Support – The feature supports Facebook, Google, and Instagram ads. TikTok ads are set to be launched soon.
With such a feature, you can be sure you have suitable ads for your target audience.
Social Media AI Manager
Make your social media activities smooth and effective with the EcommerceBot Social Media AI Manager. It helps automate your store’s social media presence in the following ways:
- AI-generated Posts and Videos: The EcommerceBot’s AI enables you to create captivating social media posts and videos for your audience. You can also schedule posting such creatives, making the process simple and efficient.
- Automated DM Responses: Easily respond to customer DMs, providing them with product recommendations and customer support. This creates more customer engagement and a better experience.
- Generation of Descriptions and Hashtags: The system analyzes the e-commerce store activities, helping you produce impactful post descriptions and hashtags.
- Comment Engagement: This beta feature allows the platform to interact with ad comments and posts, initiating conversations and conversions.
Omnichannel Chatbot
The Omnichannel Chatbot feature is among the most essential features on the platform. It is designed to streamline communication between your shop’s staff and the customers, responding to queries promptly. The main benefits of the Omnichannel Chatbot include:
- Interactions on Multiple Channels: This feature allows you to leverage the power of live chat to respond to customers’ inquiries and solve their issues.
- Accessible communication: The platform uses NLP and ML algorithms to understand customers’ queries and issues, offering the most relevant answers and solutions.
- Seamless Handoffs: When prompted, the chatbot seamlessly hands off the conversation to a live agent. And the best thing? It keeps the chat’s context and history.
- Reducing the Workload: The chatbot can handle and solve vast customer questions and problems, reducing your team’s workload by up to 70%.
Shopify Integration
The EcommerceBot’s AI-powered Shopify integration offers the following benefits for your shop:
- Order and Inventory Tracking: Order tracking helps you monitor the order fulfillment process, allowing you to provide accurate answers to customers. On the other hand, inventory tracking gives you a glimpse of your shop’s inventory in real time. These insights help you to stay in control at all times.
- Better Analytics for Improved Performance: The platform analyzes the store and the orders made to understand your customers’ behavior better. This way, you can easily create effective marketing campaigns.
- Store Performance Score and Optimization Insights: The integration analyzes your store’s online presence, website setup, traffic, and performance to give you data on the best ways to improve your store.
- More Apps: Shopify integration is a marketplace for more apps. Here, you can explore extra apps that help you improve your e-commerce even more.
AiSensy Features
AiSensy offers the following features to help grow your e-commerce business:
- Free WhatsApp Business API: With AiSensy, your WhatsApp Business API is approved in 10 minutes. And it’s free on any AiSensy pricing plan.
- Broadcasting Unlimited Campaigns: The broadcasting feature allows you to broadcast unlimited messages to unlimited users on your WhatsApp contact list.
- Multi-agent Live Chat: The platform enables multiple live agents on a single WhatsApp channel. This helps you offer better live support for your customers.
- Personalized Messages: This feature allows you to appreciate the uniqueness of your customers’ behavior and preferences. It enables you to personalize messages and campaigns based on customers’ profiles.
- Import and Export Contacts: With AiSensy, you can easily import opted-in contacts and broadcast marketing campaigns seamlessly.
- Chat CRM: AiSensy allows you to manage contacts and create a segregated audience through various attributes, tags, etc.
- Retargeting WhatsApp Campaigns: Through the platform, you can easily segregate your audiences and retarget your broadcasts for higher conversions.
- Broadcast Scheduling: Remember to send broadcasts. With AiSensy, you can schedule your broadcasts up to two months in advance across multiple time zones.
- Click-to-WhatsApp ads: You can create ads on Facebook or Instagram that lead to your WhatsApp via AiSensy. This helps you grow your contact lists and customer base.
EcommerceBot vs. AiSensy Pricing
Besides the features, pricing should be considered when choosing an e-commerce AI automation platform. Here are the pricing options you have when comparing EcommerceBot vs. AiSensy platforms.
EcommerceBot Pricing
EcommerceBot pricing consists of three plans as follows for early subscribers:
Starter Plan
Startups and e-commerce businesses starting on customer engagement platforms can benefit from the Starter Plan. The cheapest option is $49 a month for 1,000 messages. It also includes the following features:
- Multichannel chatbot
- 3 AI videos and 5 AI images
- Social media scheduling
- Shopify Integration
- Facebook Integration
- Instagram Integration
- Premium support
- Ad performance – one product ad at a time
- Ads with AI (to be launched soon)
- Content course
The plan also offers a free 30-day trial.
The Grow Plan
For a more comprehensive plan, the Grow Plan offers a great option. It costs $79 a month, with 3,000 messages at your disposal. It also includes the following features
- Omnichannel chatbot
- 15 AI videos and 20 AI images
- Social media scheduling
- Shopify, Facebook, and Instagram integrations
- Ad performance – run five ads at a time
- Premium support
- Store conversion sheet
The plan also offers a free 30-day trial with all the features included.
Scale Plan
The Scale Plan is the best option for e-commerce businesses looking for instance growth. It offers access to 10,000 messages at only $149 a month. Other attractive features on this plan include:
- Social media scheduling
- Omnichannel chatbot
- Social media integrations (Facebook and Instagram)
- Shopify integration
- Unlimited AI-created videos and images
- Ads performance – unlimited ads at a time
- Ads with AI (to be launched soon)
- Premium support
- Shopify expert support
Also, if you want to test the plan before committing to a payment, there is a thirty days free trial period. And the best thing? You won’t be asked to provide card details during the trial period.
AiSensy Pricing
If you are considering the AiSensy platform for your e-commerce business, here is what it will cost you:
Basic Plan
The plan offers 1000 free conversations monthly at $20 for unlimited users.
Other features included here are:
- Broadcasting and retargeting
- Unlimited agents logins
- Template message APIs
- Smart campaign manager
- Multi-agent live chat
- 1200 messages per minute
- Dialogflow chatbot integration
- AiSensy marketplace integrations
- Max 10 tags
- Shopify integration
- Woocommerce integration
- Click-to-WhatsApp ads
The plan also comes with a 14-day free trial option.
The Pro Plan
This plan is ideal for unlimited users at $45 a month. It offers 1000 free conversations a month plus the following features:
- All Basic plan’s features
- 20 custom attributes
- 100 tags
- Campaign scheduler
- Campaign budget analytics
- Campaign click tracking
- Custom agent rules
- Projects APIs
Like the Basic plan, the Pro plan has a 14-day free trial period.
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Enterprise Plan
Like the lower plans, the Enterprise plan is ideal for unlimited users and comes with a 1000 free conversations package per month. The prices are custom, based on your e-commerce business requirements.
The main features of this plan include:
- All features on Basic and Pro plans
- Unlimited attributes
- Unlimited tags
- Webhooks
- Downloadable reports
- Priority customer support
- Higher messaging speed
- Dedicated account manager
With this plan, you must contact the sales team for your custom price or free trial offer.
Conclusion on EcommerceBot vs AiSensy
E-commerce can be lucrative if you use the right tools and strategies. Ecommerce AI automation platforms like EcommerceBot are designed to streamline every process in your business. Whether advertising, social media presence, customer engagement, or order fulfillment, the platform has features to smooth every stage.
You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below.
With such a tool, you can make even seemingly tricky processes easy. It not only allows you to create suitable ads or provide accurate answers and solutions to customers, but it also helps grow your store’s sales—and that’s the ultimate goal.
Sign up today for EcommerceBot to experience the best e-commerce AI automation features.
Frequently Asked Questions
Which e-commerce platform is best?
The best e-commerce platform depends on your type of business and what you intend to achieve. For instance, Shopify is best in terms of AI functionality, while BigCommerce is ideal for boosting sales. On the other hand, Woocommerce offers the best free WordPress plugin, while beginners can go with Squarespace.
What is e-commerce personalization?
It involves interacting with your customers based on their preferences, behaviors, and locations. In other words, you create personal experiences or interactions for different customers without offering one-size-fits-all solutions.
Are e-commerce stores profitable?
Yes, e-commerce stores are profitable. However, like any other business, you must have the right strategies, get a suitable customer base, and offer the products or services they need. E-commerce AI automation platforms can help you figure out every step of making your store successful.
How do I become an e-commerce seller?
The process is straightforward. Choose your niche, target audience, products, and tools, and develop a strategy. Before diving in, you must also thoroughly research the market and competition. Try EcommerceBot for the best ad automation, omnichannel chatbot, social media integrations, and Shopify integration tools.
