According to statistics, e-commerce sales reached an estimated $5.8 trillion in 2023. By 2027, this amount is expected to increase by 39% and hit eight trillion dollars.
The figure above clearly indicates that e-commerce is growing daily. Therefore, it is crucial to invest in e-commerce tools to help your business grow.
Tidio is an e-commerce chatbot that has been in the sector for years. It has been crucial in increasing sales for e-commerce owners.
The bot helps automate some tasks, giving the owner time to focus on complex tasks. However, you must look for a better Tidio alternative to stay competitive. The bot must include the most essential features for a successful e-commerce business.
On the other hand, Ecommercebot, a new marketing chatbot, is taking over by storm. Most business owners are shifting to this bot because of its enticing features needed for a successful e-commerce business.
In this article, we will discuss the reasons for switching to a Tidio alternative and why Ecommercebot is the best alternative.
Table of Contents
What is Ecommercebot?
Ecommercebot is today’s new bot growing massively in the e-commerce sector. Unlike other bots in the market, it offers all e-commerce solutions. Within a single setup, you will have all the functionalities for your e-commerce business.
If you are searching for a Tidio alternative, the Ecommercebot should be your destination. The chatbot will help you automate tasks like commenting, replying to chats, scheduling posts, and designing ads.
What is Tidio?
Tidio is a live chat software that helps businesses create exceptional customer support around the clock through live chat. The chatbot offers customers support on platforms like Facebook Messenger, emails, and websites.
Tidio Chat has different options, allowing users to choose chat pages, widgets, and sidebars that you can customize anytime. With the Tidio chatbot, you can automate tasks like customer interaction.
Reasons for Switching to a Tidio Alternative
Tidio has been operating in e-commerce since 2023; the chatbot has grown massively and built an online reputation.
It has been the reason for some businesses’ growth in the ecommerce sector. Even though Tidio has been in the e-commerce sector, it needs some features to be included.
Here are the main reasons for switching to a Tidio alternative.
Minimal Analytics
Missing some of your customers’ valuable data can cause your business to fall out. Metrics like chat volume and response time help your company offer a top-tier customer experience.
As an e-commerce business owner, you must track all the metrics to ensure success. Tracking conversion rates helps you know whether your chat strategy works or needs improvement.
It also enables you to understand your customer’s pain points and how you can improve them.
Tidio limits you when it comes to analytics. Thus, keeping track of important metrics that can help your business thrive is hard. For this reason, you have to switch to a better Tidio alternative that doesn’t limit your business analytics.
Limited Language Support
In the ecommerce sector, most businesses target a global audience. Therefore, it is essential to have a chatbot that supports different languages. Tidio only supports a limited number of languages.
Thus, it might restrict you from connecting with customers globally.
Offering support to your customers in different languages helps enhance your brand. Tidio limits you from improving your brand and reaching a global audience. Hence, you need an alternative to Tidio, like Ecommercebot, to help you.
Lack of Social Media Marketing Feature
Two thousand twenty-seven social media users will increase from 4.59 billion to six billion. It clarifies that most people are active on social media platforms like Facebook, Instagram, and WhatsApp.
Tidio, a famous chatbot, doesn’t give you this opportunity to leverage social channels to increase engagement by running targeted ad campaigns, responding to customers on time, and initiating conversations with customers.
These are some of the significant social media functionalities your business lacks. Thus, your business needs a golden marketing opportunity.
To leverage this social media platform, you need to look for an alternative like Ecommercebot that integrates seamlessly with social media platforms.
With many people active on social media, you can increase your sales and create brand awareness through these platforms.
Limited Native Integration
Unlike Ecommercebot, which integrates with other software seamlessly, Tidio relies on third-party apps like Zapier. Depending on third-party software can take time and effort.
It mostly leads to disruption of workflows for your customers. Additionally, you can lose or make errors when transferring data manually.
To avoid this, you need to look for a Tidio alternative that doesn’t require third-party software for integration. Ecommercebot, an AI chatbot, allows you to integrate other apps without needing third-party apps like Zapier.
Limited Chat Moderator Control
Limitations in chat moderator control can make optimizing your customer’s overall experience more accessible.
Some features, like changing profile pictures, are not supported after launch. This makes it easier to maintain a professional brand.
For example, sometimes you change your brand logo or color, and you need to update it on all your platforms. Tidio hinders you from updating them, so you must maintain your brand’s old logo or color.
Therefore, you need a chatbot that doesn’t limit your moderators to prevent your platforms from slowing down when your technical operators make these changes.
Ecommercebot enables your moderators to take complete control when optimizing some of these features.
With these features, it is clear that Tidio needs to support the essential features for running a thriving ecommerce business.
Therefore, you must find an alternative chatbot that aligns with your business needs. Ecommercebot is the best alternative for Tidio in the ecommerce market today.
Why is Ecommercebot the Best Tidio Alternative?
With over 100 chatbots available today, you might wonder why Ecommercebot is the best Tidio Alternative, yet it’s still new. The main reason for our verdict is its features, which aren’t found in most bots. This chatbot has proven to be the best solution for many e-commerce businesses, offering all the right solutions.
If you are considering switching from Tidio to a better alternative, Ecommercebot is the best choice. Here is why.
Seamless Integration
Integration should be effortless on any excellent chatbot without needing third-party apps. Ecommercebot has this one feature that many chatbots like Tidio need to improve. Seamless integration on a third-party platform like Zapier helps save time and cost and prevents errors or missing important data details.
Ecommercebot offers smooth integration with other platforms like Facebook, Instagram, WhatsApp, and Shopify. The process is easy, so you don’t need coding experience. Additionally, all the essential data will be transferred without errors or loss of detail.
Supports Social Media Marketing
Social media is becoming one of the best platforms to market your business. Some of these platforms include Facebook, WhatsApp, Instagram, etc.
Most users are spending most of their quality time on social media platforms. Therefore, by marketing your services or products on social media, you can easily tame and turn them into leads.
Unlike Tidio, which doesn’t support social media marketing, Ecommercebot supports it, thus helping your business create brand awareness and increase sales.
The bot helps you market your products or services by automating most tasks. For example, Ecommercebot automatically creates ad schedules and posts them for you. It also lets you comment on posts and interact with your users on DMs.
Live Chat Assistance
Ecommercebot differs from many chatbots when it comes to delivering live chat assistance. This bot helps you address customer queries with solutions from your company’s database. Ecommercebot operates 24 hours round the clock, assisting customers even during off-business working hours.
Though AI powers Ecommercebot, sometimes a customer might need assistance from a human perspective. The bot transfers you to a live agent who will help answer your questions or solve your problems. Also, when some of the tasks are too complicated for the bot, it will transfer you to a human live chat, who will be in a position to help you.
With this chatbot, you can customize your messages and tailor them to your target needs. For example, you can include your customer’s names. It creates a trust connection between you and your customer, thus increasing sales.
Free Trial
A free trial is essential for any business, mainly in the ecommerce sector. Before upgrading to a paid plan, doing a test drive and seeing if the features align with your company is essential. Many chatbots today don’t offer a free trial, or some give you a seven-day trial, which is optional to test all the features.
Ecommercebot has won many businesses by offering a free trial. The chatbot provides a 30-day trial to business owners to see if it meets their needs before upgrading. No matter the plan you select, you will enjoy the package’s features for free for the first month.
Meta and Google AI-Powered Ads
Creating ad campaigns for platforms like Meta and Google can be daunting. It would help if you spent most of your time on them to be high-quality or even hired a graphic designer to help you, thus incurring extra costs.
Ecommercebot helps you utilize the power of AI and create quality ad campaigns for your business. The chatbot automates the creation process and schedules and posts the ads at the perfect time. To ensure consistency and engagement when posting, it studies your customers’ behaviors and posts when they are active.
These are some reasons you need to choose Ecommercebot as your Tidio alternative. From seamless integration to supporting social media marketing features. These features need to be improved in Tidio, making Ecommercebot the best fit.
Final Thoughts
With many tempting features, and most businesses using Tidio, it must include the most essential features for a thriving business.
The chatbot offers minimal analytics, lacks social media marketing features, has limited chat moderators and native integrations, and supports limited languages.
On the other hand, Ecommercebot offers seamless integration, social media marketing, free trial, Google and Meta AI-powered Ads, and live chat assistance, making it the perfect alternative for Tidio.
Ecommercebot is the best choice for small, medium, and large e-commerce businesses looking for a chatbot that meets all their needs in one setup.
You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below.
Our chatbots offer four main features needed for any successful business: LiveChat Assistance with personalized chats, Shopify Integration, Google and Meta Ads with AI, and Social Media Manager.
To give it a try, we offer our customers 30 days free to test if it meets their needs. Automate your marketing tasks with Ecommercebot and watch it double your sales.
Frequently Asked Questions (FAQs)
Does Tidio Support WhatsApp?
Tidio is customer experience software that can be integrated with WhatsApp, websites, and social media platforms.
Thus, It supports WhatsApp and enables you to manage WhatsApp messages directly on the Tidio platform.
What are the main reasons for switching to a Tidio alternative?
The main reasons to switch to a Tidio alternative are limited language, lack of social media marketing, limited native integration, limited chat moderator, and minimal analytics. These are crucial features for any e-commerce business; thus, you need to find a chatbot that supports all of them.
Why is Ecommercebot the best Tidio alternative?
Ecommercebot is the perfect alternative for Tidio because of its tempting features and functionalities. The chatbot offers users a free trial, seamless integration, live chat assistance, Google and Meta AI-powered ads, and supports social media marketing.
Is Tidio worth it?
Yes, Tidio is worth it for small and medium startups. The chatbot has a user-friendly interface, perfect customer support, and robust functionalities.
Can I use a Chatbot on WhatsApp?
Yes, you can create a simple WhatsApp chatbot and use it quickly. With the assistance of a cognitive platform, you set up your WhatsApp Business API and start using it within 24 hours.
