The evolution of artificial intelligence (AI) has been booming lately, especially in the customer experience journey. With customer expectations increasing each day and demands getting more complex, most e-commerce businesses are turning to AI to assist them in delivering convenient, consistent, personalized, and reliable customer services.
With this rise, the introduction of AI-powered chatbots like Ecommercebot has emerged to simplify the journey and ensure customers get help in time.
AI chatbots have played a key role in e-commerce businesses as the bot automates customer services like interaction, marketing, and managing social media accounts.
Yellow.ai is one name that has been making rounds in the e-commerce sector. The bot is designed to help e-commerce business owners build a future-focused customer experience strategy.
But lately, with the rise in these chatbots, Yellow.ai needs to catch up, forcing e-commerce businesses to look for an alternative to offer customers exceptional experiences.
If you’re considering a Yellow.ai alternative, Ecommercebot is a name you’ve likely encountered. This chatbot has been making waves in the e-commerce sector, offering a compelling alternative to many other chatbots, including Yellow.ai.
One of its standout features is its deep understanding of the unique needs of e-commerce businesses, providing tailored solutions for every requirement.
Today, we’ll delve into the reasons why many are making the switch from Yellow.ai to Ecommercebot. By understanding the benefits of this transition, you’ll see why Ecommercebot is the superior choice.
Table of Contents
What is Ecommercebot?
Ecommercebot, the AI-powered chatbot, is a dream come true for ecommerce store owners. It simplifies the operation of e-commerce stores, automating tasks from customer support to marketing. With Ecommercebot, the once complex task of starting and running an e-commerce store has become a breeze.
The power of AI is the key to running and unlocking your e-commerce business’s success. This bot ensures businesses of all sizes can utilize AI to make data-driven decisions, automate tasks, and enhance overall customer experiences.
Ecommercebot boasts various features that make it a superior alternative to Yellow.ai. These include social media management, AI Ads automation, Omnichannel, and Shopify integration.
Consider which of these features align with your e-commerce store’s needs.
The bot helps release at least 80% of your team’s tasks, giving them enough time to deal with complex issues.
What is Yellow.ai?
As the name suggests, Yellow.ai is an AI-powered chatbot that offers automation in the customer experience sector.
The platform uses natural language understanding (NLU) and natural language processing (NLP), which enhance overall real-time performance and ensure a 98% accuracy rate.
Yellow.ai offers customer services under one roof, including campaign management tools, chatbot technology, and agent assistance dashboards. This chatbot enhances the entire customer journey. With Yellow.ai, your developers have access to different assets that they can use to customize Omnichannel and other reusable bot components.
As a multifunctional chatbot, you can use it in different industries, such as education, retail, or healthcare. According to Yellow.ai, this bot can free your team with up to 60% of tasks within 30 days.
Reasons for Switching to a Yellow.ai Alternative
Yellow.ai has been in the market since 2016, giving ecommerce business owners all the solutions they need to operate their stores. The bot’s unique features have ensured that every ecommerce business owner offers an exceptional customer experience, thus capturing leads and increasing sales.
However, Yellow.ai needs features that are suitable for running a thriving e-commerce business. Here are some of the primary reasons for switching to a Yellow.ai alternative.
Steep Learning Curve
A good-quality chatbot needs to be easy to navigate and use. The user interface and dashboard must also be easy to use, especially for understanding the analytics, which are crucial in business decisions.
Therefore, if your chatbot is complex to understand or use, it will be hard for your team to explore all its features.
Yellow.ai has a steep learning curve, making it hard to learn and master how the chatbot functions. Sometimes, you might be forced to invest in training, so your team can be equipped with the necessary knowledge to operate the chatbot.
Yellow.ai makes it expensive for businesses to use it, as the training fees are costly. Additionally, it’s time-consuming before your team can master the chatbot, thus slowing down the overall business performance. Other chatbots are easy to understand, which makes them suitable for ecommerce stores, unlike Yellow.ai.
No Transparency
Transparency is important; your business must know the price before committing to any paid plan.
Before subscribing to any service, you need to know the actual price, the features of that plan, and any other hidden fees. It makes it easy for e-commerce store owners to know the exact budget they will use and what features they will benefit from.
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The case is different with Yellow.ai, as they don’t disclose their pricing, forcing you to book a demo first to know what you must pay. Going through all the steps to get the pricing tiers is a lot of work.
It would help if you had a chatbot with transparent pricing plans to avoid all these inconveniences.
Budgeting and weighing whether the features align with your business needs and the price set becomes easy.
Ecommercebot stands out among chatbots with its transparent pricing plans. The features are aligned with the price, ensuring you know exactly what you’re paying for and how it benefits your business.
Limited Integration
When choosing a chatbot, consider whether both integrate with your existing tech stack. If your bot needs to include all this, managing marketing, customer support, tracking orders, or creating Ads will be hard. This results in a negative customer experience that will create more issues than it helps solve.
Yellow.ai falls into this category. The bot offers limited integrations, preventing your business from integrating with various platforms like WhatsApp Commerce.
This limitation makes it hard to automate different activities, forcing your team to handle them manually and wasting time.
The rise of AI-powered chatbots has been witnessed in recent years. Thus, it would help if you didn’t let Yellow.ai limit you from exploring the full potential of customer services.
When choosing a chatbot, it’s crucial to consider its integration capabilities with your existing tech stack. Ecommercebot, as an alternative to Yellow.ai, offers unlimited integration with all your existing store tech stack, empowering your business to explore its full potential.
With all these limitations of Yellow.ai, having this bot run your e-commerce store can cause more damage than benefits.
The main reason for investing in a chatbot is to have it automate different activities; thus, if it can’t do that, there is no need to invest in it.
But don’t worry—we have found the perfect alternative for you that will free up your team to focus on challenging issues.
Read Also: Dropshipping For Students – Starting a Business from College
Why Ecommercebot is the Best Alternative for Yellow.ai?
Ecommercebot is a perfect new bot for ecommerce businesses, giving them solutions to customer experience issues. Customers nowadays have demanding conditions like getting support instantly and through their preferred channels.
Ecommercebot supports the Omnichannel feature, ensuring every customer gets the necessary assistance on time. Compared to Yellow.ai and other chatbot features, Ecommercebot has all the essential features, making it a perfect alternative to Yellow.ai.
Let’s explore some of the primary reasons you must switch from Yellow.ai to Ecommercebot.
Seamless Integration
It will be advantageous if your chatbot seamlessly integrates with other tools like the help desk. These tools enhance the overall customer support experience.
Ecommercebot integrates smoothly with third-party software, such as a knowledge base, which makes it easy to answer frequently asked questions in seconds. It helps reduce the resolution time and speeds up support waiting.
An ecommerce store is a critical piece of software you need to integrate with your chatbot. Most chatbots don’t support integration, like Yellow.ai, which doesn’t support WhatsApp commerce. Ecommercebot supports seamless integration with Shopify.
The Shopify Integration simplifies the store’s running process and lets it run independently, even in your absence. Ecommercebot tracks orders and inventory on your Shopify store. It provides analytics reports that help improve the overall performance of your ads. Furthermore, it gives suggestions for optimizing your store’s performance.
AI Ads Automation
Sometimes, creating ads can be challenging, especially if you have been making ads for your business and getting low leverage. When you spend money on your campaigns, the campaign must generate results covering the amount paid. If you do, you will waste time and resources on your business.
Ecommercebot has a feature that simplifies ensuring your ad generates results. It helps you focus on boosting your overall conversion rate through quality-optimized ad campaigns. With the power of AI, Ecommercebot generates different ads that you can use to do A/B testing and see which strategy or prompt works well.
Only some ads will perform well in your marketing campaigns. Ecommercebot removes all the ads with poor performance and replaces them with new ones. Furthermore, the bot boosts the ads doing well, ensuring they reach high engagements.
Social Media Management
Social media is a valuable e-commerce platform that drives traffic and sales and increases brand awareness.
You can use it to market your products or services or interact with your customers through all the social media channels, such as Instagram, WhatsApp, Facebook, X, or even TikTok.
However, managing these channels is daunting as you must move from one channel to another to post, comment, interact with customers, or generate descriptions or hashtags. But the rise of chatbots like Ecommercebot makes it easy as the bot handles all these tasks, leaving the complex ones for your team.
With Ecommercebot, you don’t have to be online to post on the channel. The bot schedules posts and posts them automatically on all these channels. It also comments on the post, thus increasing engagement and initiating conversations with your customers. Replying to their DMs is easy, as Ecommercebot automatically responds to customers on DMs, ensuring they don’t have to wait for responses.
Unlike Yellow.ai, the above Ecommercebot benefits indicate that this bot is reliable and convenient for running any size of e-commerce business, from seamless integration with Shopify to AI Ads automation, affordable pricing, and easy social media management.
Final Thoughts
The e-commerce sector is vast and has stiff competition; therefore, you need unique strategies that your competitors aren’t using to succeed.
One way is to ensure that your overall customer experience is top-notch, as customers prefer quality customer service; thus, you need to invest in a chatbot.
With different chatbots in the market like Yellow.ai, which lack features like a steep learning curve, pricing transparency, and limited integration, it is advisable to look for an alternative like Ecommercebot.
You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below.
On the other hand, Ecommercebot is an exemplary chatbot that is the best alternative for Yellow.ai.
The bot supports features such as Shopify integration, social media management, 24/7 customer support, AI Ads automation, and Omnichannel. You can enjoy all these features for 30 days by utilizing the free 30-day trial, which does not require a credit card.
Frequently Asked Questions (FAQs)
How does Yellow.ai work?
Yellow.ai uses AI technology to help ecommerce businesses create virtual assistant bots that automate workflows, answer customers’ queries, and interact with the target audience.
Does Yellow.ai have a free trial?
Yes, Yellow.ai offers a 21-day free trial for users to try and build a bot from day 1 of the trial and do a test on other Yellow.ai features.
Why should I switch to a Yellow.ai alternative?
Even though Yellow.ai has features suitable for running a successful e-commerce business, the bot needs to catch up in some critical features. Yellow.ai has limited integrations, no transparency in pricing, and a steep learning curve.
Is Ecommercebot the best Yellow.ai alternative?
Yes, with the bots enticing features lacking in most chatbots today. Some significant features of Ecommercebot include Shopify integration, social media management, Omnichannel, and AI Ads automation.
Who are the main Yellow.ai competitors?
Yellow.ai’s main competitors include Tidio, Drift, FlowXo, Chatfuel, ChatBot, Botsify, and Engati. However, Ecommercebot is the best alternative for Yellow.ai.
