The main reason for the success of the ecommerce business is investing in good communication.
According to statistics, 68% of customers are willing to buy products and services from brands that offer convenient communication.
Good communication is the key to success for e-commerce businesses. Chatbots make communication convenient for companies.
These bots help companies handle customer queries and solve their issues promptly.
Chatfuel is a chatbot that has been operating in the market for years. The bot integrates with Facebook Messenger to provide customers with 24/7 customer support and connects with them quickly.
However, Chatfuel has drawbacks that make it unsuitable for successful e-commerce businesses.
The best alternative to replace Chatfuel is Ecommercebot. Ecommercebot is a new chatbot designed with all the features suitable for running an ecommerce business.
The bot integrates with social media channels like Instagram and Facebook, making it a perfect chatbot for your business.
This article will discuss the two chatbots, Chatfuel and Ecommercebot. We will also examine why Chatfuel is unsuitable for your business and why Ecommercebot is the best alternative.
Table of Contents
What is Ecommercebot?
Ecommercebot is an AI-powered chatbot that helps e-commerce businesses automate communication and marketing tasks. The bot’s customer support features ensure customer satisfaction, thus boosting sales.
Some of the significant tasks this bot automates include interacting with customers, scheduling posts, creating ads, and tracking the performance of ads.
Automating these tasks for your ecommerce business gives you and your team more time to handle complicated tasks.
What is Chatfuel?
Chatfuel is an AI chatbot that integrates with Facebook Messenger to allow businesses to automate conversations.
The bot’s friendly interface makes it easy for users to develop a brand image. It also helps the bot understand your brand and answer customers’ questions correctly.
The bot doesn’t need coding experience but requires general chatbot knowledge since it is a drag-and-drop interface.
Chatfuel automates scheduling appointments, processing orders, and answering customer queries. Since Chatfuel integrates seamlessly with channels like Facebook, you can conveniently sync the bot with popular platforms.
Reasons for Switching to Chatfuel Alternative
One way e-commerce businesses benefit from Chatfuel is the drag-and-drop builder feature, which makes it easy to create bots.
With this feature, you don’t need coding or technical experience to build bots for your business.
However, it would help if you had more than this feature to help you run a successful ecommerce business.
Your business needs more features, such as support in multiple languages, NLP support, good customer support, and a multi-channel bot.
Chatfuel doesn’t support all these features, forcing business owners to look for a better alternative, like Ecommercebot, which supports all the features.
Here are some significant reasons you need to switch to a Chatfuel alternative.
Doesn’t Support Multiple Languages
Running a business in only one language can be challenging, especially when targeting the global market.
One language can create a communication barrier between your brand and customers.
The Chatfuel bot supports only one language, limiting your business’s ability to communicate with global clients.
Imagine having a client who can only speak in French, but your bot only supports English. This will result in a missed business opportunity due to the language barrier.
As your business scales, your bot needs to be able to keep up with communication demand in different languages. It would help if you had a bot that supports multiple languages so your e-commerce business can stay ahead of the competition and accommodate global clients.
A chatbot that supports multiple languages, like Ecommercebot, helps your business boost leads and sales, offers good customer support, and creates brand awareness.
Supports Only Facebook Messenger
Facebook is one of the best channels for marketing your ecommerce business. Most users are active on this platform, giving your business an upper hand in reaching high engagement.
However, only some customers are on this platform, and your business can only succeed if you focus on Facebook alone. Instagram and WhatsApp have people that can become your leads and boost your sales if you utilize them well.
Chatfuel will limit your business’s ability to connect with customers on other channels like Instagram and WhatsApp.
These drawbacks prevent your e-commerce business from increasing brand visibility on different platforms. It forces you to look for an alternative bot that supports multi-channel.
Limited Free Trial
Every ecommerce business owner loves a bot that gives them a free trial before committing to a paid plan. Chatfuel offers them this opportunity to try the bot for free, making it attractive to users. However, this trial is limited and has a watermark, which makes it unprofessional for your brand.
Chatfuel’s free trial also has limited features that make it unsuitable for your business. One reason for the free trial is to test all the bots’ features before upgrading to a paid plan.
What if the bot only gives limited features to explore with the free plan? How will you know if all the features align with your business needs?
Therefore, to test whether a bot aligns with your business goals, you must look for a Chatfuel alternative like Ecommercebot, which offers a free trial with unlimited features.
Your business needs to explore all the features with the free trial before upgrading to a paid package.
Poor Customer Support
Good customer support is the foundation of any business. When looking for a chatbot for your business, ensuring they offer good customer support is essential.
Humans design these bots; thus, malfunctioning sometimes is common. Therefore, to prevent the issue from affecting your business, a bot will be readily available for customer support to help you solve the problem.
Chatfuel lacks this critical feature; it has poor customer support. If your bot has issues, getting help from the team might take days.
This drawback can negatively affect an e-commerce business. If your customers encounter a problem with the bot, most will purchase from another company that provides support when needed.
Ecommercebot is a better customer support alternative to Chatfuel. The bot offers 24/7 customer support and technical assistance if your bot malfunctions.
Poor NLP (Natural Language Processing)
Natural language processing (NLP) helps bots humanly understand customers.
Chatfuel has poor NLP, which makes the bot struggle to understand human queries and handle complex ones.
This mainly results in wrong answers and repetition of customer questions, causing frustration.
Chatfuel’s poor NLP leads to a poor customer experience because most customers get irritated with the repetition and scripted wrong answers. Excellent customer support is the primary reason for increasing lead generation and sales in your business.
What would result if your customers needed a better customer experience? Your business will need to improve in terms of leads and sales.
If you are using Chatfuel, you are limiting the growth of your e-commerce store. Thus, it’s high time you considered investing in a Chatfuel alternative like Ecommercebot.
Why is Ecommercebot the best alternative to Chatfuel?
Ecommercebot is one of the best chatbots for any e-commerce business. It has features that most chatbots lack.
Significant Ecommercebot features include Facebook and Instagram integration, Shopify integration, an omnichannel chatbot, a social media manager, and AI Ad automation.
With all these features, Ecommercebot is an excellent alternative to Chatfuel. Here are some of the reasons why.
30-Day Free Trial
Unlike Chatfuel and other bots, Ecommercebot is at the top regarding its free trial. The bot gives new users a free 30-day trial to test it. It is a risk-free way to test the advanced features of Ecommercebot without spending any coin. Also, you can test Ecommercebot to see if it meets your needs and improves your customer experience.
You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below.
With the Ecommercebot trial, there is no watermark, making it professional for your business.
You do not need card information to try this feature with Ecommercebot. After your 30-day trial, you decide if it suits your business before upgrading.
24/7 Customer Support
The success of any ecommerce business can be measured by how the customer support team handles customers.
If your company needs better customer support, there is a high chance that it will fail before you enjoy its fruits. Top-tier customer experience is the first step to the success of your business, which is contributed by the customer support team.
The Ecommercebot team is dedicated to assisting its customers 24/7. They are always ready to help you troubleshoot issues and answer your questions.
This helps limit the time you wait to be assisted if your chatbot has problems.
As a result, it enables you to offer a top-notch customer experience, boosting your sales.
Supports Multiple Channels
The e-commerce sector is advancing each day as the industry grows. For instance, unlike before, when you could only choose and focus on one channel to support your customers, today, customers expect to connect with your business on their preferred channel.
Thus, an e-commerce business owner must invest in almost all channels, like Facebook, Instagram, websites, SMS, and emails.
Start shopify Free Trial Today
Ecommercebot supports multiple channels, thus giving your customers a chance to interact through their preferred channel.
This bot makes it easy to manage all the channels from one hub. Ensuring customers get help from any channel on time. Ecommercebot helps your business reach broader customer engagement from all channels.
Easy Social Media Management
Managing social media is time-consuming, leaving less time to focus on complex tasks. Some major social media tasks must be handled daily, from scheduling posts to commenting on posts to interacting with your customers on DMs.
Ecommercebot helps your business automate social media tasks from one setup. You can interact with your customers through all channels 24/7 and schedule your posts and calendar. The bot helps you target the right audience for your business, increasing engagement with your posts.
Final Thoughts
Now, it is clear why your business needs an alternative if you are using Chatfuel.
The bot has poor natural language processing, supports only Facebook Messenger, doesn’t support multiple languages, and has a free limited trial with watermarks.
As a business owner, these are enough reasons your business needs a better bot like Ecommercebot.
You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below.
Ecommercebot offers a 30-day free trial, easy social media management, support for multiple channels, and 24/7 customer support making it the best alternative to Chatfuel.
Ready to unlock your business’s maximum potential with chatbots? If your answer is yes, then Ecommercebot is a perfect bot for any ecommerce business.
But if you don’t believe it, you can try our bot for a 30-day free trial without needing a card. After the period, you will choose to continue with a paid subscription.
Frequently Asked Questions (FAQs)
How does Chatfuel work?
Chatfuel is an AI chatbot that helps e-commerce businesses automate customer support tasks. Its main aim is to build all-purpose bots to answer customer questions, recommend products, and schedule posts.
What do I need to sign up with Chatfuel?
To register with Chatfuel, you must have a Facebook account and a fully active business page.
Do I need a Chatfuel alternative?
Yes, you need a Chatfuel alternative to run a successful e-commerce business. Chatfuel lacks features like support for multiple channels, lack of various languages, poor natural language processing, limited free trial, and poor customer support.
Is Ecommercebot the best Chatfuel alternative?
Yes, Ecommercebot is the best Chatfuel alternative in the market today. The bot has features that Chatfuel doesn’t support. Some features include a 30-day free trial, 24/7 customer support, support multiple channels, and easy social media management.
How are chatbots effective?
Chatbots offer customers instant replies to all their questions, resulting in a good customer experience since most customers expect fast replies.
What problems do chatbots solve?
E-commerce business owners use chatbots to automate customer support. However, these bots also play a crucial role in improving customer experience, contributing to increased sales, and optimizing store conversion rates.
