According to statistics, 86% of consumers noted abandoning a brand for another one after two lousy customer experiences. Therefore, as a business owner, ensuring you provide a top-tier customer experience is essential as it helps your business stay on top of the competition.
Communication contributes to a great customer experience. With technological advancements, you don’t need to handle communication activities manually. By investing in a quality chatbot, you can automate the activities and marketing tasks.
Some of the famous chatbots in the e-commerce sector today include Ecommercebot and FlowXo. The two bots offer features like interacting with customers on DMs and giving them instant replies to their queries.
However, FlowXo needs to catch up in some features, making Ecommercebot a perfect bot for your business.
For example, unlike Ecommercebot, which connects customers to a live agent, FlowXo doesn’t support this feature; thus, your customer has to rely solely on the bot for assistance.
Additionally, Ecommercebot’s AI Ads automation feature creates ad campaigns for your social channels, schedules posts, and comments on posts, which FlowXo lacks.
This article will explore why you need a FlowXo and why Ecommercebot is the best alternative. Without wasting time, let’s dive deeper into the FlowXo alternative.
Table of Contents
What is Ecommercebot?
Ecommercebot is an AI-powered chatbot that helps run ecommerce businesses by automating customer and marketing activities. The bot makes the customer support experience great, offering customers instant replies.
With Ecommercebot, marketing becomes a breeze. The bot takes over the marketing activities, including an AI Ads automation feature.
This tool creates ad campaigns for your social channels, schedules posts, and even comments on posts. Its user-friendly interface empowers you to easily manage your marketing efforts, freeing up your time for other essential tasks.
Ecommercebot also has a social media management feature that automates tasks like interacting with customers on DMs and giving them instant replies.
For complex queries, the bot hands you over to a human agent who can humanly assist you.
To run an ecommerce business, this is the perfect bot that business owners need to invest in. It will help you offer top-tier customer experience, increasing your business sales.
What is FlowXo?
FlowXo is a bot that doesn’t require coding expertise to create and launch a bot for your ecommerce business through different channels. The chatbot supports two products: workflows and chatbots. This is a crucial aspect of chatbot functionality that FlowXo supports.
In simple terms, the flow defines communication between the bot and your customer. Bots are platforms that connect the flows on different channels, like social media.
Additionally, you can create bots widgets that you can integrate with other third-party platforms like Instagram, Facebook, WhatsApp, and even your business website.
However, the FlowXo flow system can limit your ability to design functionalities, as the bot requires additional third-party software integration to build complex bots.
In contrast, other chatbots like Ecommercebot have built-in integration tools, eliminating the need for external software and making the bot creation process more streamlined.
Unlike FlowXo, other chatbots already have built-in integration tools; thus, relying on third-party tools is unnecessary.
Reasons for Switching to a FlowXo Alternative
Investing in a chatbot is essential for running a successful business, as the bot automates customer support activities and offers enhanced customer support. Thus, before committing to a bot like FlowXo, you must first research whether the bot features align with your business needs.
FlowXo offers enticing features that can make you invest in the bot without a second thought. However, if you dive deeper into these features, you will realize that most of the essential features lacking on FlowXo force you to opt for a better alternative, like Ecommercebot. Below are some of the reasons why you need an alternative to FlowXo.
Bot Creation Complexity
Creating bots needs to be easy. No one needs to invest in a bot that requires coding experience or hire experts to design bots for them. Also, a good bot should include everything required for bot creation in the package.
However, creating a chatbot with FlowXo is complex because it needs integration with third-party software. Even though FlowXo’s user interface is easy to navigate, creating a simple bot can take a lot of time.
The main reason it’s time-consuming is that you have to rely solely on third-party tools, which other chatbots like Ecommercebot have built. With these other bots, creating a chatbot is seamless, and it takes only a few minutes to develop and launch a bot on your sites and social channels.
Expensive Plans
Affordability is essential when it comes to investing in e-commerce tools like chatbots. Most of these tools offer a yearly or monthly subscription, so your business will be committed to a financial commitment.
With an expensive chatbot, it can be challenging to keep paying the subscription monthly, especially if your business is new and every coin comes from your pockets.
With FlowXo, the bot’s pricing plans can be quite steep, making it an unsuitable choice for many businesses.
For instance, the starter package alone costs $25 per month, which is $300 annually. This can be a significant financial commitment, especially for new businesses operating on a tight budget.
FlowXo is not worth the amount with this amount since the features also need to align with that amount.
Also, you need to pay extra costs to access other features. The bot gives you only five team members access to the starter package. Now, if you want to add other team members to your chatbot, you have to pay an extra $5 per month for each team member.
Unreliable Customer Support
One feature that FlowXo should offer customers in the expensive pricing tiers is excellent and reliable customer support.
But the story is different here. You can’t rely on FlowXo’s customer support. The only support you can get from FlowXo is from the bot, not a live agent.
Excellent customer support is essential for your business, as sometimes you need assistance from a human perspective.
E-commercebot, on the other hand, is a reliable choice for your e-commerce business. It offers 24/7 customer support, ensuring that your customers are always cared for, even outside regular business hours. This level of support can significantly enhance your customer’s experience and trust in your brand.
Additionally, the bot can connect you to a live agent to help with complex queries.
Doesn’t Support Human to Bot Handoff
The human touch is essential when it comes to offering customer support. Sometimes, your bot might get complex customer questions that it can’t handle.
Thus, it might give false information or repeat the customer’s words, resulting in frustration.
FlowXo doesn’t support human-to-bot handoff, so you must rely solely on the bot for assistance.
One agent must monitor the bot’s communication to offer customers a human-to-bot handoff.
However, this isn’t an effective method since there are chatbots that support live agents, such as Ecommercebot.
Many things can go well by investing in FlowXo and relying on the bot for all customer interactions.
Without the option of receiving live agent notifications and tracking everything manually, it becomes time-wastage when you let a different bot track the conversation and connect customers to a live agent without much hassle.
Why Ecommercebot is the best FlowXo Alternative?
Running an ecommerce store with the right bot makes the process simple and smooth. The bot automates different activities, giving you enough time to handle complicated issues.
Ecommercebot is a bot that makes operating an e-commerce business easy. Its features play a crucial role in the e-commerce sector.
After considering why your business needs a better FlowXo alternative, it is evident that you need to hunt for a replacement. The market has more chatbots offering the same features, but finding the perfect one takes a lot of work.
However, we have done the hard work for you, and here is why Ecommercebot is the best FlowXo alternative.
Supports Live Agent
Like any other chatbot, these bots sometimes fail to handle complex issues. Therefore, you might need a human agent to assist you. Other times, some questions need an answer from a human perspective, which these bots can’t offer.
Unlike FlowXo, which doesn’t support human agents, Ecommercebot connects you to a live agent with just one setup. When you have complex questions that Ecommercebot can’t handle, a human agent is always on standby, ready to offer support.
Additionally, Ecommercebot has machine learning algorithms and natural processing language (NLP). The two help the bot understand queries from a human perspective and give personalized solutions.
24/7 Customer Support
Communication with your customers is the key to building strong customer relationships and brand trust for any business. Ecommercebot understands the importance of customer support. Thus, the bot ensures customers get assistance 24/7, whether it is a business working hours or off business hours.
If your bot experiences glitches, you can contact the team for assistance in solving the issues before they affect the customer experience. In the e-commerce sector, a minor glitch in your business might affect the overall customer experience, forcing them to purchase elsewhere. Thus, any glitch needs to be sorted as soon as possible.
AI Ads Automation
Creating an Ad campaign shouldn’t be stressful with AI-powered chatbots. An e-commercebot is one such chatbot that makes ad creation seamless.
With Ecommercebot, the Ads creation process is practical and convenient. You only have to upload the content and let the bot create, test, and optimize it. Once the ad goes live, Ecommercebot scales the ad performance and replaces ones that aren’t performing well.
The bot helps your business save time in market and audience research and create ad campaigns targeting your business’s right audience. With Ecommercebot, you need not worry about hiring experts or creating ads manually, as the bot automates this process.
Social Media Management
Social media channels have become the best marketing platform for any ecommerce business. Most users are active on this platform, making it easy to reach many engagements. However, managing these tasks manually takes a lot of work.
Ecommercebot’s social media management feature helps business owners automate social media activities. With this feature, you can schedule and post your Facebook and Instagram posts automatically.
The bot enhances customer support by offering instant customer replies to DMs. Additionally, the bot can recommend products with purchase links in the DMs, making it easy for your customers to purchase.
The Ecommercebot BETA feature allows you to comment on posts and engage with customers, increasing posts’ visibility and sparking new conversations. The bot also generates hashtags and descriptions for your social media posts.
Final Thoughts
The limitations of FlowXo make it hard for your business to reach its full potential and fail to offer enhanced customer support. Your business’s main goal should be to provide reliable, 24/7 customer support.
But FlowXo limits your business and doesn’t support human-to-bot handoff, making it hard for customers to get assistance with complex questions. And, having expensive pricing plans, you need to get value for your money.
Ecommercebot understands the importance of good customer support and what it entails. Offering instant replies and being reliable 24/7 makes it a perfect alternative for FlowXo. However, only some things can be solved by a bot.
Ecommercebot connects you to a live agent to get support on complex questions.
If you are looking for a better FlowXo alternative, look no further. Invest in Ecommercebot and enjoy our 30-day free trial today—no credit card needed.
Frequently Asked Questions (FAQs)
Is there a better alternative for FlowXo?
Yes, there is a better FlowXo alternative. Ecommercebot is the best alternative, with features that FlowXo doesn’t support.
Why should I look for a FlowXo alternative?
You need to look for a FlowXo alternative to get all the chatbot features in one place and get the most value for your money. Some other reasons include expensive pricing, unreliable customer support, complexity in building bots, and the fact that it doesn’t support human-to-bot handoff.
Is Ecommercebot the best alternative for FlowXo?
Yes, Ecommercebot is the best FlowXo alternative when you compare the features of the two bots. Ecommercebot has features that FlowXo lacks, like 24/7 customer support, AI Ads automation, affordable pricing plans, live agent-to-bot handoff, and easy social media management.
Is FlowXo free?
FlowXo offers a free and paid plan starting from $25 per month. However, the free plan doesn’t support most features, forcing you to upgrade to a paid plan.
Who can use Ecommercebot?
Ecommercebot is a versatile chatbot that many users can use. The bot suits startups and medium and large e-commerce businesses that want to offer a better customer experience and enhance efficiency. Whether you are a business owner looking for a Shopify integration or social media management bot, Ecommercebot can be a valuable tool.
FlowXo Alternative: A Comparative Analysis of Ecommercebot as a Potential Replacement
According to statistics, 86% of consumers noted abandoning a brand for another one after two lousy customer experiences. Therefore, as a business owner, ensuring you provide a top-tier customer experience is essential as it helps your business stay on top of the competition.
Communication contributes to a great customer experience. With technological advancements, you don’t need to handle communication activities manually. By investing in a quality chatbot, you can automate the activities and marketing tasks.
Some of the famous chatbots in the e-commerce sector today include Ecommercebot and FlowXo. The two bots offer features like interacting with customers on DMs and giving them instant replies to their queries.
However, FlowXo needs to catch up in some features, making Ecommercebot a perfect bot for your business. For example, unlike Ecommercebot, which connects customers to a live agent, FlowXo doesn’t support this feature; thus, your customer has to rely solely on the bot for assistance. Additionally, Ecommercebot’s AI Ads automation feature creates ad campaigns for your social channels, schedules posts, and comments on posts, a feature that FlowXo lacks.
This article will explore why you need a FlowXo and why Ecommercebot is the best alternative. Without wasting time, let’s dive deeper into the FlowXo alternative.
What is Ecommercebot?
Ecommercebot is an AI-powered chatbot that helps run ecommerce businesses by automating customer and marketing activities. The bot makes the customer support experience great, offering customers instant replies.
With Ecommercebot, marketing becomes a breeze. The bot takes over the marketing activities, including an AI Ads automation feature. This tool creates ad campaigns for your social channels, schedules posts, and even comments on posts. Its user-friendly interface empowers you to manage your marketing efforts with ease, freeing up your time for other important tasks.
Ecommercebot also has a social media management feature that automates tasks like interacting with customers on DMs and giving them instant replies. For complex queries, the bot hands you over to a human agent who can humanly assist you.
To run an ecommerce business, this is the perfect bot that business owners need to invest in. It will help you offer top-tier customer experience, increasing your business sales.
What is FlowXo?
FlowXo is a bot that doesn’t require coding expertise to create and launch a bot for your ecommerce business through different channels. The chatbot, a type of bot, supports two products: workflows and chatbots. This is a key aspect of chatbot functionality that FlowXo supports.
In simple terms, the flow defines communication between the bot and your customer. Bots are platforms that connect the flows on different channels, like social media.
Additionally, you can create bots widgets that you can integrate with other third-party platforms like Instagram, Facebook, WhatsApp, and even your business website.
However, the FlowXo flow system can limit you from designing functionalities as the bot requires additional third-party software integration to build complex bots. In contrast, other chatbots like Ecommercebot have built-in integration tools, eliminating the need for external software and making the bot creation process more streamlined.
Unlike FlowXo, other chatbots already have built-in integration tools; thus, relying on third-party tools is unnecessary.
Reasons for Switching to a FlowXo Alternative
Investing in a chatbot is essential for running a successful business, as the bot automates customer support activities and offers enhanced customer support. Thus, before committing to a bot like FlowXo, you must first research whether the bot features align with your business needs.
FlowXo offers enticing features that can make you invest in the bot without a second thought. However, if you dive deeper into these features, you will realize that most of the essential features lacking on FlowXo force you to opt for a better alternative, like Ecommercebot. Below are some of the reasons why you need an alternative to FlowXo.
Bot Creation Complexity
Creating bots needs to be easy. No one needs to invest in a bot that requires coding experience or hire experts to design bots for them. Also, a good bot should include everything required for bot creation in the package.
However, creating a chatbot with FlowXo is complex because it needs integration with third-party software. Even though FlowXo’s user interface is easy to navigate, creating a simple bot can take a lot of time.
The main reason it’s time-consuming is that you have to rely solely on third-party tools, which other chatbots like Ecommercebot have built. With these other bots, creating a chatbot is seamless, and it takes only a few minutes to develop and launch a bot on your sites and social channels.
Expensive Plans
Affordability is essential when it comes to investing in e-commerce tools like chatbots. Most of these tools offer a yearly or monthly subscription, so your business will be committed to a financial commitment.
With an expensive chatbot, it can be challenging to keep paying the subscription monthly, especially if your business is new and every coin comes from your pockets.
With FlowXo, the bot’s pricing plans can be quite steep, making it an unsuitable choice for many businesses. For instance, the starter package alone costs $25 per month, which amounts to $300 annually. This can be a significant financial commitment, especially for new businesses operating on a tight budget.
FlowXo is not worth the amount with this amount since the features also need to align with that amount.
Also, you need to pay extra costs to access other features. The bot gives you only five team members access to the starter package. Now, if you want to add other team members to your chatbot, you have to pay an extra $5 per month for each team member.
Unreliable Customer Support
One feature that FlowXo should offer customers in the expensive pricing tiers is excellent and reliable customer support.
But the story is different here. You can’t rely on FlowXo’s customer support. The only support you can get from FlowXo is from the bot, not a live agent.
Excellent customer support is essential for your business, as sometimes you need assistance from a human perspective.
Ecommercebot, on the other hand, is a reliable choice for your e-commerce business. It offers 24/7 customer support, ensuring that your customers are always taken care of, even outside of regular business hours. This level of support can significantly enhance your customer’s experience and their trust in your brand.
Additionally, the bot can connect you to a live agent to help with complex queries.
Doesn’t Support Human to Bot Handoff
The human touch is essential when it comes to offering customer support. Sometimes, your bot might get complex customer questions that it can’t handle.
Thus, it might give false information or repeat the customer’s words, resulting in frustration.
FlowXo doesn’t support human-to-bot handoff, so you must rely solely on the bot for assistance.
One agent must monitor the bot’s communication to offer customers a human-to-bot handoff.
However, this isn’t an effective method since there are chatbots that support live agents, such as Ecommercebot.
Many things can go well by investing in FlowXo and relying on the bot for all customer interactions.
Without the option of receiving live agent notifications and tracking everything manually, it becomes time-wastage when you let a different bot track the conversation and connect customers to a live agent without much hassle.
Why Ecommercebot is the best FlowXo Alternative?
Running an ecommerce store with the right bot makes the process simple and smooth. The bot automates different activities, giving you enough time to handle complicated issues.
Ecommercebot is a bot that makes operating an e-commerce business easy. Its features play a crucial role in the e-commerce sector.
After considering why your business needs a better FlowXo alternative, it is evident that you need to hunt for a replacement. The market has more chatbots offering the same features, but finding the perfect one takes a lot of work.
However, we have done the hard work for you, and here is why Ecommercebot is the best FlowXo alternative.
Supports Live Agent
Like any other chatbot, these bots sometimes fail to handle complex issues. Therefore, you might need a human agent to assist you. Other times, some questions need an answer from a human perspective, which these bots can’t offer.
Unlike FlowXo, which doesn’t support human agents, Ecommercebot connects you to a live agent with just one setup. When you have complex questions that Ecommercebot can’t handle, a human agent is always on standby, ready to offer support.
Additionally, Ecommercebot has machine learning algorithms and natural processing language (NLP). The two help the bot understand queries from a human perspective and give personalized solutions.
24/7 Customer Support
Communication with your customers is the key to building strong customer relationships and brand trust for any business. Ecommercebot understands the importance of customer support. Thus, the bot ensures customers get assistance 24/7, whether it is a business working hours or off business hours.
If your bot experiences glitches, you can contact the team for assistance in solving the issues before they affect the customer experience. In the e-commerce sector, a minor glitch in your business might affect the overall customer experience, forcing them to purchase elsewhere. Thus, any glitch needs to be sorted as soon as possible.
AI Ads Automation
Creating an Ad campaign shouldn’t be stressful with AI-powered chatbots. An e-commercebot is one such chatbot that makes ad creation seamless.
With Ecommercebot, the Ads creation process is practical and convenient. You only have to upload the content and let the bot create, test, and optimize it. Once the ad goes live, Ecommercebot scales the ad performance and replaces ones that aren’t performing well.
The bot helps your business save time in market and audience research and create ad campaigns targeting your business’s right audience. With Ecommercebot, you need not worry about hiring experts or creating ads manually, as the bot automates this process.
Social Media Management
Social media channels have become the best marketing platform for any ecommerce business. Most users are active on this platform, making it easy to reach many engagements. However, managing these tasks manually takes a lot of work.
Ecommercebot’s social media management feature helps business owners automate social media activities. With this feature, you can schedule and post your Facebook and Instagram posts automatically.
The bot enhances customer support by offering instant customer replies to DMs. Additionally, the bot can recommend products with purchase links in the DMs, making it easy for your customers to purchase.
The Ecommercebot BETA feature allows you to comment on posts and engage with customers, increasing posts’ visibility and sparking new conversations. The bot also generates hashtags and descriptions for your social media posts.
Final Thoughts
The limitations of FlowXo make it hard for your business to reach its full potential and fail to offer enhanced customer support. Your business’s main goal should be to provide reliable, 24/7 customer support.
But FlowXo limits your business and doesn’t support human-to-bot handoff, making it hard for customers to get assistance with complex questions. And, having expensive pricing plans, you need to get value for your money.
You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below.
Ecommercebot understands the importance of good customer support and what it entails. Offering instant replies and being reliable 24/7 makes it a perfect alternative for FlowXo. However, only some things can be solved by a bot.
Ecommercebot connects you to a live agent to get support on complex questions.
If you are looking for a better FlowXo alternative, look no further. Invest in Ecommercebot and enjoy our 30-day free trial today—no credit card needed.
Frequently Asked Questions (FAQs)
Is there a better alternative for FlowXo?
Yes, there is a better FlowXo alternative. Ecommercebot is the best alternative, with features that FlowXo doesn’t support.
Why should I look for a FlowXo alternative?
You need to look for a FlowXo alternative to get all the chatbot features in one place and get the most value for your money. Some other reasons include expensive pricing, unreliable customer support, complexity in building bots, and the fact that it doesn’t support human-to-bot handoff.
Is Ecommercebot the best alternative for FlowXo?
Yes, Ecommercebot is the best FlowXo alternative when you compare the features of the two bots. Ecommercebot has features that FlowXo lacks, like 24/7 customer support, AI Ads automation, affordable pricing plans, live agent-to-bot handoff, and easy social media management.
Is FlowXo free?
FlowXo offers a free and paid plan starting from $25 per month. However, the free plan doesn’t support most features, forcing you to upgrade to a paid plan.
Who can use Ecommercebot?
Ecommercebot is a versatile chatbot that many users can use. The bot suits startups and medium and large e-commerce businesses that want to offer a better customer experience and enhance efficiency. Whether you are a business owner looking for a Shopify integration or social media management bot, Ecommercebot can be a valuable tool.
