The e-commerce business is one sector that has quickly adapted to the power of chatbots. These bots help companies to make it easy to offer customer support services.
Customer satisfaction is the primary key to success for any business. With the rise of chatbots, the market is saturated with many chatbots, but not all live to meet all their features, thus becoming a liability for your business.
One famous bot in the market today that many e-commerce businesses are using is Tawk. to chatbot. It is a free chatbot that serves e-commerce business owners by interacting with customers on websites or social media channels.
Unlike most bots, Tawk. to is a free bot that allows users to access every feature. Some features are necessary for your business, but Tawk. doesn’t support them.
The newest chatbot in the e-commerce sector is Ecommercebot. Although relatively new, this bot has taken over the industry, filling gaps that most bots leave.
Ecommercebot supports Shopify integration, AI Ads automation, live chat, and Facebook and Instagram integration.
This article will explain why your business needs a Tawk.to alternative and why Ecommercebot is perfect. Without wasting time, let’s dive in.
Table of Contents
What is Ecommercebot?
Ecommercebot is cloud-based AI software designed to help e-commerce businesses. The bot’s primary focus is offering customer support solutions to e-commerce businesses, reducing the number of human agents.
By incorporating e-commerce into your business, you will increase your business sales growth and customer satisfaction.
The bot automates every task of running an e-commerce store, simplifying business operations. For example, does your business rely solely on human agents to support customers?
With Ecommercebot, you can offer support through a bot, reducing the customer’s waiting time.
Ecommercebot’s main features include Shopify integration, omnichannel chatbot, social media manager, and AI ads automation. With all this, running a business doesn’t need a huge team but just a single chatbot.
What is Tawk
Tawk.to is a cloud-based platform that helps ecommerce businesses connect with customers through websites or mobile applications.
The bot offers messaging and live chat solutions to business owners. With Tawk, users can view chat history, monitor customer interactions, and perform analytics.
The main features of Tawk. to are native mobile apps, a built-in ticketing system, data encryption, real-time monitoring, and custom tabs, among others.
The Tawk. to the dashboard is easy to navigate and offers essential insights through historical analytics, page views, chats, and visitors.
Reasons for Switching to Tawk.to alternative
Tawk.to is a chatbot that helps run an e-commerce business by automating customer support services. The bot offers exceptional support for your business by releasing your team and giving them more time to tackle complex business issues.
One advantage of Tawk.to is that the bot offers unlimited plans to users needing more time to prepare for the premium plan. However, the free plan has limitations that are unsuitable for your business. For example, you can’t access customer support with the free plan, which is expensive.
Tawk.to bot has limitations, making ecommerce store owners looking for a better chatbot like Ecommercebot. Some cons of using Tawk.to bot for your ecommerce business include taking too long to receive chat notifications, slow and poor customer support, lack of live agent support, and complex configuration.
Slow and Poor Customer Support
One major drawback of Tawk.to is the slow and poor customer support. The support needs to meet most users’ expectations. For example, you might request assistance from the time, but it might even take months for them to reach out. As a business owner, this puts your business at risk.
Even though people claim these issues come with the free plan, the premium plan also has this limitation.
If your bot faces complex technical problems, the support team is only sometimes available to offer timely support.
To run a successful business, you need a chatbot like Ecommercebot. It offers 24/7 customer support and always solves your issues on time.
Takes Too Long to Receive Chats Notification
Customers nowadays interact with a bot rather than a human agent to get instant replies. Bots offer customers instant assistance, while it might take time with human agents before you get help. Incorporating a chatbot to provide customer support even for your business results in a good customer experience.
However, Tawk.to bot might take too long before replying to your customers or sending a chat notification to your team. Sometimes, it takes 30-60 minutes before a chat pops up on your screen. As a result, your team needs to take advantage of an opportunity to interact with customers when they are online.
A delay in offering instant customer support results in decreased leads and sales. The main reason is that customers value instant assistance, and if they don’t get it, they will likely opt for a business that offers it.
Read Also: EcommerceBot vs Tawk to: Features And Differences
Complex Configuration
Tawk. It offers businesses an easy way to manage customers by handling customer support tasks. However, the bot’s complex configuration makes it hard to set up and use.
If you are still getting familiar with chatbot software, setting up and customizing this bot is challenging and thus requires technical support.
It also becomes time-consuming, as customizing it to fit your business goals might take a lot of time. This process delays your business’s launch of the live chat on your website or social media channels.
Complex configuration also results in errors, which take time as you troubleshoot.
To simplify these configuration processes, the support team must offer assistance and guide you. However, with Tawk.to, it is different.
The team might take days before getting back to you, making you waste more time. It would help if you looked for a Tawk.to an alternative that offers easy configuration and support available to guide you through.
Doesn’t Support Live Agent
Bots can only handle some things; sometimes, a human touch is necessary. Tawk.to only supports the chatbot, thus lacking live agent assistance. It limits users from getting help from the human perspective. Also, the bot can’t handle complex issues, resulting in false information or a lack of information.
Even if your business depends on bots, it is essential to integrate a live agent who will handle complex issues for your users. Live agents can provide personalized solutions, thus creating a solid relationship between your brand and customers.
Regarding live agent support, Ecommercebot outshines Tawk.to make it a better alternative. With only one setup, an e-commerce bot will direct you to a live agent who will solve your complex issues and offer personalized support.
Read Also: Tawk.to Alternative
With all the above limitations, Tawk.to could be a better tool for running your ecommerce business as it won’t offer excellent customer support. However, Ecommercebot is a perfect alternative to invest in for your business’s success.
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Why is Ecommercebot the best alternative for Tawk?
It can take time to choose an alternative to Tawk. However, we compared Tawk to other chatbots to see how their features differ and which bot can be a good alternative.
After researching most chatbots, we found that Ecommercebot is the best alternative you can replace with Tawk to offer a great customer experience.
Ecommercebot outshines Tawk. With most features, such as offering top-notch customer support. Here are some significant reasons why Ecommercebot is the best alternative for Tawk. to
24/7 Customer Support
One core value of Ecommercebot is offering customers fast and quality customer support. Unlike Tawk, the bot support team is available 24/7 and ready to assist. Ecommercebot gives customers instant support and connects them to technical support teams for help.
With Ecommercebot, personalized assistance is 100% guaranteed. Even though the bot usually assists, it is well-trained and incorporates natural language processing (NLP) to understand human queries, ensuring personalized responses.
Seamless Configuration
Setting and customizing chatbots to function well at times is challenging. It forces you to look for an expert in coding or a technician to help you build your bot. For businesses, this takes a lot of time and wastes resources hiring experts. When running a business, every business, every second counts; thus, wasting time building your bot makes your business lose a lot.
Ecommercebot understands the importance of time, resources, and the simplest in running an ecommerce business. Therefore, designing and launching your bot for your website or social media channels is easy and fast, and you don’t need any technical or coding experience. Additionally, the support team can always offer assistance if you get stuck.
Supports Live Chat Agent Assistance
Ecommercebot differs from other bots like Tawk. Because it offers live chat assistance. The bot understands the importance of live chat agents for a business and thus ensures a live chat agent is available to support your customers.
AI powers all Ecommercebot chats; however, the bot understands it can’t solve everything with AI. Thus, a human perspective is sometimes essential. Ecommercebot ensures it gives your customers this opportunity by connecting them with a live chat agent who will help them. From just one setup, connecting with a live agent is seamless.
AI Ads Automation
Starting and running a business is about something other than launching it, sitting down, and watching it make sales. There is more to it. You need to advertise the company through ad campaigns on different channels. However, ad creation can be daunting when running ad campaigns and sometimes forces you to seek assistance from experienced designers.
Ecommercebot has a feature that makes the ad creation process easy. With the bot, you will only prompt it to the kind of ad you want. Then, it will utilize the power of AI and generate different samples from which to select. Not only that, Ecommercebot will also schedule the post, comment on the post, and track the performance. It gives your business an upper hand against your competitors regarding ad performance, reaching a wide range of target audiences.
Easy Social Media Management
Managing social media channels is tiring, from interacting with many customers on different channels to commenting on and scheduling posts. These activities could be more manageable, but sometimes, e-commerce business owners must seek additional support to tackle them on time.
Ecommercebot helps automate all these activities, making it easy to manage them and giving your team enough time to handle complex tasks. The bot interacts with customers on DMs, offering instant support and creating excellent customer support. Besides, it schedules posts for your business and posts at the perfect time, ensuring consistency.
Conclusion
Tawk could be a better bot for running an e-commerce business. Even with the free business plan, this bot has limitations that make it unsuitable for any ecommerce business. In this article, we have explored Tawk. To’s drawbacks include:
- Complex configuration.
- Slow and poor customer support.
- Not supporting live agents.
- It’s taking too long to send chat notifications.
These drawbacks limit your business from offering exceptional customer support.
On the other hand, Ecommercebot fills this gap by offering every Tawk feature.
You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below.
It needs to include. The bot provides 24/7 customer support, live agent assistance, seamless configuration, easy social media management, and AI Ads automation. Are you ready to experience the power of bots in your ecommerce business? Sign up today with Ecommercebot and enjoy a 30-day free trial.
Frequently Asked Questions (FAQs)
Is Tawk too good?
Yes, Tawk. to is a good chatbot for your e-commerce business. However, this will depend on your brand’s needs and goals.
What is Tawk. used for?
Tawk.to is cloud-based software designed to help e-commerce businesses communicate with clients and customers and deliver excellent customer support.
Is Tawk. to really free?
Tawk.to is free chat software that helps businesses automate customer support activities. However, you need to pay to access the Takw.to support the team if you need any assistance.
Does Tawk.to have an alternative?
Due to its limitation, Tawk. It has an alternative that offers your business all the features you need for your ecommerce business. The best Tawk.to alternative is Ecommercebot.
Is Ecommercebot the best Tawk the alternative?
Of course, Ecommercebot is the best Tawk.to alternative. The bot supports seamless configuration, AI Ads automation, 24/7 customer support, live agent assistance, and easy social media management.
