The e-commerce sector is growing, and customer demand for quality support is increasing.
Today, customers want to get assistance via their preferred channel. Therefore, the introduction of chatbots for your business has made this possible.
Ecommerce businesses also need heavy marketing to drive traffic to your business and increase your brand awareness. Therefore, your ecommerce business needs quality CRM and chatbots to automate support and marketing activities.
Today’s market is saturated with these tools, and it is easy to fall into the hands of the wrong ones.
For example, HubSpot is one of these tools with features that can make you think only once before committing to the premium plans. However, this tool has limitations, making running a successful e-commerce business hard.
This should be fine with you, as Ecommercebot is an alternative you can use to replace your HubSpot.
This article will explore why HubSpot is not a better tool for your business and why Ecommercebot is the best alternative.
Table of Contents
What is Ecommercebot?
Ecommercebot is an all-in-one cloud-based chatbot that helps e-commerce businesses automate tasks, making it seamless to run an e-commerce store. The bot is designed to help business owners find all the solutions for their business needs.
The bot automates all marketing and customer support, giving you enough time to focus on complicated issues affecting your business. It manages activities like social media management, replying to DMs, commenting on posts, scheduling posts, and creating ad campaigns with AI.
Ecommercebot enhances customer experiences by giving customers instant solutions to their problems. Additionally, the bot hands customers to human agents to solve complex issues the bot can’t handle. With Ecommercebot, increasing leads, driving traffic, and increasing sales for your e-commerce business is easy.
What is HubSpot?
HubSpot is a cloud-based customer relationship management (CRM) tool designed to assist marketing and sales teams in boosting ROI, optimizing marketing strategy, and fostering sales enablement to generate sales. The tool makes it easy for ecommerce businesses to operate as it takes the business out there for the world to see.
HubSpot works perfectly with companies to improve their marketing. Every activity, such as social media posting, website blogging, and email marketing, is on a straightforward platform, making it easy to manage.
HubSpot ensures marketers get qualified leads until the sales team is ready to take over. Once HubSpot converts a lead, the sales team receives it, offering a seamless customer experience and converting the lead into a sale.
Reasons for Switching to a HubSpot Alternative
HubSpot is sales, marketing, and customer support software that makes running an e-commerce business easy. The software’s unique UX and UI make It one of the best tools in today’s e-commerce market. HubSpot offers its users accessible core CRM software.
However, HubSpot has limitations that force users to opt for a better alternative. We will explore the primary reasons for switching to a HubSpot alternative, from expensive to limited reporting and customization.
It’s Expensive
One major drawback of HubSpot is the pricing. The tool is expensive, especially for new businesses, and you don’t get the value of your money. Most of HubSpot’s features need to be improved in the starter packages, forcing e-commerce businesses to advance their plans to the premium ones.
The starter package costs $50 per month, which is not affordable for smaller or new businesses, especially those with tight budgets.
HubSpot has a free version; it will limit your business with features, and you will only access the basics. As your business scales, you must advance to the premium plans to access all the features.
For example, the starter plan lacks essential features like CRM integration and marketing automation. Therefore, to access these features, you must upgrade to the $800 per month package with only 1,000 contacts.
With these expensive plans, HubSpot must give users all the necessary features, especially support. However, the story with HubSpot is different; you must pay for it if you need technical support. It makes it more inconvenient for users as the price keeps increasing.
Lastly, with HubSpot, you need a 12-month contract. If you want to cancel your subscription, HubSpot has no cancellation or refund policy. Thus, you must commit to the platform until the period ends.
Limited Customizations
Even though some of the features, functionalities, settings, and designs are ready with HubSpot, it is essential to customize them to align with your e-commerce store’s needs and goals. For example, you might need to customize the dashboard and analytics features, but they are difficult to customize with HubSpot.
The templates are also too hard to modify if you don’t have experience with the CSS coding language. It is challenging, especially if you or your team need more CSS skills. These limitations make analyzing your data and making strategic business decisions hard.
With the rise of CRM and chatbot tools, there is no need to limit yourself to HubSpot. Many tools offer easy customization and the chance to modify your email templates, especially when paying for subscriptions.
Limited Reporting
Reports are crucial for making personalized business decisions. HubSpot limits users to this feature and only provides limited reporting. As a result, it becomes hard for your business to compete with your competitors, as you need more information to improve your business.
Additionally, HubSpot doesn’t inform users how mobile users navigate the page. This information is crucial as most people opt to use mobile browsers, and you need this data to help them improve their mobile user experience.
These insights and analytics are crucial for running a thriving ecommerce business, and it’s a must to have them. Therefore, your business needs a tool to give you all this information to improve and make changes.
No A/B Testing
Every e-commerce business needs A/B testing on different features, functionalities, and marketing campaigns to see which works better. This allows you to compare two things and see which performs better for your business.
A good example is when doing marketing campaigns. You might have different ad campaigns to test to determine which works better and if it needs improvement.
The HubSpot platform lacks this feature unless one uses the $800 package per month, which is expensive for most ecommerce businesses. For your e-commerce business to succeed, you must test different things to see if one suits your business and if areas need improvement.
With all the above limitations, there are better tools than HubSpot for your business, as your e-commerce needs more than this tool offers. There is a lack of customization, expensive pricing, limited reporting, and a lack of A/B testing.
Why E-commercebot is the Best Alternative?
Ecommercebot has been in the ecommerce sector for a while now. The chatbot’s popularity is increasing because of its enticing, which is what every e-commerce business owner is hunting for. From affordable pricing to ecommerce integration, these features make Ecommercebot the perfect alternative to other bots like Tidio, Interakt, and Chatfuel.
Affordable
Affordability is a critical aspect of a good chatbot. Most of the tools in the e-commerce sector offer crazy prices that only a few business owners can afford. This limits other businesses, as they are willing to use the tool, but the price gets in the way. For Example, HubSpot, imagine departing with $800 each month for a subscription that doesn’t support all the features your business needs.
One thing that Ecommercebot excels at is the pricing tier. The bot understands the importance of affordability; thus, its pricing tiers are reasonable and affordable, allowing it to accommodate even small businesses and those on a budget.
The price of Ecommercebot is in line with its features. It offers customers every feature necessary for marketing, sales, and customer support. For every coin you spend on Ecommercebot, you will certainly get the value of your money back.
AI Ads Automation
Most people think running a successful e-commerce business is about launching it online and watching your bank account grow. But that’s not the truth. An e-commerce business needs a lot of effort and time to start earning a good amount of money. Ad campaigns play a crucial role in marketing.
You need quality and optimized ads to run a successful ad campaign, but the process is complicated and sometimes requires expertise.
Ecommercebot makes it easy to create ads with the power of AI. It automates the process, making creating quality and optimized ad campaigns easy.
Only some strategies and ads will perform well on your social media. Ecommercebot tracks the performance of the ads, boosting the ones doing well, removing the non-performers, and replacing them with new ones.
The AI on Ecommercebot doesn’t only create ads; it also learns your customers’ profiles to ensure they target the right customers and analyzes each customer’s buying intent.
Easy Social Media Management
Managing social media accounts for your business can be challenging. I need to ensure every activity is attended to on time. For example, customers need instant responses on DMs and the comment section; thus, you need a team to ensure every customer gets support at the right time.
However, introducing chatbots and AI has made it easy to handle these tasks.
A chatbot like Ecommercebot automates social media activities, giving customers instant replies and your team enough time to focus on complex business issues.
The bot also comments on posts, boosting the post interaction.
Ecommercebot automates posts on your social media account and ensures they are posted at the perfect time when users are most active.
The bot can also create social media posts and ad campaigns using AI and optimize them to reach the right target audience.
Integration with Ecommerce
Ecommerce businesses invest in tools like chatbots to integrate them with their ecommerce stores and make them run the business.
However, some software, like HubSpot, must integrate with e-commerce, making using the bot for your e-commerce store easier.
Ecommercebot supports integration with e-commerce tools like Shopify. The integration process is seamless; the bot doesn’t need technical or coding skills.
Start shopify Free Trial Today
The Shopify integration feature on Ecommercebot automates the customer’s shopping journey.
This allows you to track orders and inventory for your store. It also gives you analytics from your ad campaigns, making it easy to see if your marketing strategy is effective or needs improvement.
For any e-commerce business, an E-Commerce Bot is perfect. The bot offers features and additional apps on the marketplace to enhance your customers’ experience.
With all the above advantages and features, Ecommercebot is a suitable tool for running a thriving ecommerce business. Additionally, you get a free 30-day free trial.
Final Thoughts
To start and run a successful ecommerce business online, you need a chatbot that aligns with your business needs and goals.
After researching the many reasons your business needs a HubSpot alternative, it is clear that there are more suitable tools for your ecommerce business than HubSpot.
You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below.
There are many reasons why Ecommercebot is the best HubSpot alternative; the bot features tell it all.
Ecommercebot offers users affordable pricing plans, seamless integration with e-commerce, AI ads automation, and easy social media management, making it a perfect tool for your e-commerce business.
To try our bot, you can start with our free 30-day trial and see if it meets your e-commerce store needs.
Frequently Asked Questions (FAQs)
What are the problems with HubSpot?
The main problems associated with using HubSpot include a need for A/B testing, limited reporting, expensive pricing tiers, and limited customizations.
Is HubSpot still free?
Yes, HubSpot CRM is free for every member of your team. However, the free plan has limited features, which makes it hard to manage your e-commerce, so you should opt for the premium features.
Who is HubSpot’s most significant competitor?
The biggest HubSpot competitors include Tidio, Chatfuel, Interakt, Drift, and MobileMonkey. However, Ecommercebot is the best alternative for HubSpot.
Why is Ecommercebot the best HubSpot alternative?
Ecommercebot is the best alternative because of its enticing features, which HubSpot needs to add. Some features include affordable pricing, AI Ad automation, easy social media management, and integration with e-commerce.
