With the boom in AI and the introduction of AI, are customers ready or still prefer interacting with human agents like before?
The answer is that humans adapt to these changes fast, and some interact with chatbots rather than human agents.
According to statistics, one chatbot feature that 64% of consumers love is 24/7 customer support. Unlike human agents, these bots are available around the clock, even outside business hours.
Therefore, it is clear that chatbots play a crucial role in your customer’s journey. Interakt is one of the most popular chatbots; most businesses have invested in it.
The bot allows you to communicate, market, and sell your products on WhatsApp.
However, Interakt is unsuitable for growing businesses as it only supports WhatsApp, excluding other vital platforms like Facebook and Instagram integration.
Ecommercebot offers business with all the features even when scaling. The bot supports integrating platforms like Facebook Messenger, Instagram, and WhatsApp, allowing your business to reach a broad audience. Ecommercebot helps ecommerce businesses boost their sales and engagement within a short period.
Interakt’s drawbacks have affected the growth of many e-commerce businesses, forcing owners to look for a better alternative. What are the primary reasons for looking for an Interakt alternative? Is there a better alternative for Interakt in the e-commerce market today? This article will equip you with knowledge to answer the above questions.
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What is Ecommercebot?
Ecommercebot is a multi-channel bot that helps ecommerce businesses increase their sales from one set-up.
The bot is designed to handle most marketing and communication tasks, freeing agents to focus on complicated issues.
The bot acts as your visual assistant for your business and helps you answer questions, comment on posts, schedule posts, recommend products, and create ads with the power of AI.
Ecommercebot makes the customer experience top-notch because it always handles their problems on time.
An eCommerce bot is a valuable tool for running a successful e-commerce business. It can help you increase sales, cut costs, and improve your overall customer experience.
What is Interakt?
Interakt is a software built with WhatsApp API that helps e-commerce businesses boost customer conversation and sales. The platforms help brands increase sales by automating customer support. Since its launch in 2020, Interakt has gained massive popularity in the ecommerce sector.
This platform allows businesses to convert WhatsApp into a marketing and selling platform. It will enable its customers to shop directly on WhatsApp. You can also send personalized ad campaigns through broadcasts or directly to your customers, thus boosting your sales.
Reasons for Switching to an Interakt Alternative
Interakt has been serving the ecommerce sector for some years now. The platform suits new businesses as most features are designed for startups. With time, your e-commerce business will expand, increasing the number of customers. Therefore, you must look for an alternative to accommodate the massive growth. Here are the significant reasons you need to switch to an Interakt alternative.
Complex Dashboard
One thing that makes Interakt stand out from many bots is its feature-rich dashboard. However, the dashboard is designed for people with technical knowledge. If your team needs more technical experience, tasks like managing workflows, translating data, and customizing different features can be difficult and time-consuming for you and your team. With its complexity, it can be hard to get some information, thus delaying your efficiency.
To fully exploit Interakt’s potential in operating your business, you might be forced to employ IT experts or invest in training your team, which wastes time and resources. To avoid all these, you must invest in a bot with a straightforward dashboard that can be understood without technical knowledge.
Bots like Ecommercebot understand the importance of a dashboard for e-commerce businesses. Thus, their dashboard is designed so that even people with zero technical knowledge can understand, translate, and customize some of its features.
Expensive Pricing
When it comes to features of a good bot, affordability is one of them. A good chatbot should offer reasonable pricing for e-commerce businesses of different types and sizes.
Interact could be better when it comes to pricing. The bot provides expensive plans only affordable for business owners willing to spend hefty amounts on their businesses.
As your e-commerce business grows, hidden charges may arise. You might also be forced to upgrade to access some other functionalities.
Over time, maintaining the Interakt plans might become more expensive, prompting you to look for a better alternative with reasonable pricing.
Doesn’t Support Integration
Interakt’s primary focus is ensuring it offers a user-friendly interface. However, it needs to remember one main feature that every e-commerce business wants: seamless integration. Integrations with tools like CRMs, analytics, and social media channels are essential for e-commerce businesses.
For example, failing to integrate your business with analytics and CRM tools creates data silos for your business, affecting it negatively.
Some of your company’s most important data remains isolated; thus, you need an opportunity to analyze the customers’ data and improve on areas affected.
Interakt doesn’t support most social media channels, such as Instagram and Facebook, which are the most common tools used by customers. Integration into these tools is necessary for your business to reach a broad customer audience.
This creates a communication barrier, as most prefer communicating on these channels.
Poor Customer Support
Good customer support is a necessity for every business, especially ecommerce businesses. With poor customer support, your business is likely to fail in the first months.
The high number of Interakt users has needed better customer support. Mostly, when setting up your bot and needing assistance, the support system isn’t available to help.
Sometimes, your bot might have issues that need a quick solution before affecting your customers’ journey. The hassle of reaching the support team and getting assistance on time can bear no fruit. Thus, forcing your customers to look for assistance elsewhere can result in a decrease in sales. Poor customer support is a significant drawback of Interakt, which has forced many users to look for alternatives.
Why Ecommercebot is the Best Alternative for Interakt
With many new and old chatbots saturating the ecommerce sector, Ecommercebot has remained one of the best alternatives for Interakt. Customers using this bot for their ecommerce businesses have experienced a massive increase in leads and sales.
The bot’s features include Shopify, Facebook, and Instagram integration, social media management, AI LiveChat, Meta and Google Ads creation with AI, and a multi-channel chatbot. These are some of the features that make Ecommercebot irresistible and the best alternative tool for Interakt.
Below are reasons why Ecommercebot is the best alternative for Interakt.
Affordable Pricing
In regards to pricing affordability, Ecommercebot takes the lead. The bots offer users reasonable plans suitable for all e-commerce businesses, regardless of size. With this, even businesses with small coins to spare and want to invest in chatbots can afford Ecommercebot.
Another reason to opt for Ecommercebot is that the bot has no hidden fees and offers only clear pricing plans. Even when your business starts to grow and you want to upgrade your plan, Ecommercebot pricing is reasonable even for the top premium plans. This bot allows your business to scale without worrying about expensive plans that can handle the massive growth.
Supports Integration
Along with e-commerce, you can integrate your business with tools like analytics, CRM, and social media platforms. The integration process is seamless and doesn’t require any technical or coding experience.
Ecommercebot supports integration with platforms like Facebook, Instagram, and Shopify. Integrating your e-commerce business with social media channels gives it an edge over your competitors.
The bot automates tasks such as chatting with customers, commenting on posts, recommending products in the chat box, and creating and analyzing ad performance. It helps nurture leads for your e-commerce business and increases sales.
Customer Support 24/7
Sometimes, waiting for hours to get support can be frustrating. Imagine on weekends when most customers are camping in your ecommerce store to make a purchase. But your bot has some technical issues, and now you must wait till Monday to get assistance solving the problem.
These customers are likely to look for your competitor to make the purchase. As a business owner, this can be frustrating.
To avoid such circumstances, you must invest in a bot that offers support 24/7. Ecommercebot is one of the best bots on the market today in terms of customer support.
The bot support team solves your issues quickly without affecting your customers’ journey experience. With Ecommercebot, you are 100% sure that the support team is always available and ready to help.
Easy Social Media Management
Managing your social media handles requires time and effort. Businesses sometimes are forced to hire experts to manage these platforms, wasting resources. However, managing social media has changed since the introduction of bots.
As an ecommerce business owner, Ecommercebot automates social media activities, making managing them easy. For example, customers won’t have to wait hours to interact with your business agents on DMs; the bot replies and answers the questions. Additionally, it shares product links with your customers in the chat box.
Creating and posting ad campaigns on your social media channel is another underrated and challenging task for running an ecommerce business. Ecommercebot creates ad campaigns for your business with the power of AI; it schedules them to be posted at the perfect time, comments on the posts, and answers questions in the comment section.
Supports Multi-channel
As you know, the customer is always right. Customers usually look for flexibility and convenience when moving from one store to another. Your customers expect to connect with your brand on their preferred channels. Some prefer website chat, while others prefer Facebook Messenger.
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As an e-commerce store owner, you must ensure they connect from any channel of their choice.
Ecommercebot makes this possible and stress-free by supporting multi-channel. It lets you connect with customers through Instagram, WhatsApp, and Facebook. Giving customers the flexibility to communicate with your business through any channel helps create a strong customer relationship with your brand, thus boosting brand loyalty and driving more sales to your business.
Final Thoughts
The e-commerce sector changes daily, introducing new industry developments. As an e-commerce owner, you must stay updated with these changes and improve your e-commerce store to align with them. Chatbots play a crucial role in this evolution. Therefore, you must ensure your bot is current with the latest market trends.
You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below.
After considering the reasons for looking for an Interakt alternative, it’s time to invest in a better chatbot for your e-commerce business. One bot that has caught the eye of many with its unique features is Ecommercebot. The bot offers enticing features lacking in Interakt; thus, it is the best alternative to replace Interakt.
Apart from affordable prices and no hidden charges, Ecommercebot offers seamless integration with other tools such as Shopify, Instagram, and Facebook. With our 30-day free trial, you can enjoy all our features and uncover your ecommerce business’s full potential.
Frequently Asked Questions (FAQs)
Which is the best alternative for Interakt?
Ecommercebot is one of the best alternatives to Interakt. The bot supports features like integration, excellent customer support, a straightforward dashboard, and affordable pricing plans, which Interakt lacks.
Why should you look for an Interakt alternative?
One primary reason to opt for an Interakt alternative is the need for integration. For every ecommerce business, a chatbot should be able to integrate seamlessly with other existing tools. Additionally, Interakt offers expensive pricing plans, poor customer support, and a complex dashboard.
Does Interakt support other social media channels?
No, Interakt supports only one social media platform, WhatsApp.
How does Interakt work?
Interakt automates customer support, lead generation, and marketing for ecommerce businesses. The bot offers a live chat to help ecommerce owners manage customers on WhatsApp.
Does Interakt offer affordable plans?
Most e-commerce businesses find Interakt’s pricing high, especially for startups. However, the affordability of Interakt’s pricing plans will depend on your budget.
