According to statistics, 90% of new e-commerce businesses fail within 18 months. With stiff competition in this sector, one primary reason for this is investing in wrong or low-quality bots.
The market is saturated with chatbots that promise to give your business a top-tier customer experience. But are they all fulfilling this promise?
If you have been searching for a chatbot, you may have encountered the name MobileMonkey. The chatbot was launched in 2022, so it’s still new in the sector.
Most e-commerce owners invest in this bot because of its lead generation boost, multi-platform compatibility, and enhanced customer engagement. However, this bot needs more essential features for a successful e-commerce business.
Ecommercebot, also a new bot in the market, has proven to be worth your bot investment.
The bot offers ecommerce owners all the enticing features to start and run a thriving ecommerce business today.
Let’s see why you might need a MobileMonkey alternative and why Ecommercebot is the best alternative.
Table of Contents
What is Ecommercebot?
Ecommercebot is an all-in-one platform offering solutions to e-commerce businesses, ensuring growth.
This plan makes managing the customer journey for your e-commerce business easy across all social media platforms, from managing your ad campaigns to customer interactions.
The main task for an E-Commerce Bot is to automate every marketing activity, ensure that businesses increase sales, and offer a first-class customer experience.
The main features of Ecommercebot include AI LiveChat, social media scheduling, Shopify integration, Facebook integration, Ads with AI, and multi-channel chatbot. All these features are essential for automating your ecommerce business, resulting in an enhanced customer journey experience.
What is MobileMonkey?
MobileMonkey is an omnichannel platform that enables businesses to interact with their customers in real-time through SMS, WhatsApp, Facebook Messenger, web chat, and Instagram.
The bot offers irresistible features, such as a multi-platform feature that allows customers to reuse chat marketing material from any chat platform.
The bot has an omnichatbot feature, which allows you to text your customers via SMS text messaging, local web chat, Messenger, WhatsApp, and Instagram, among other platforms.
Omnichat helps you assign conversations to your agents, filter messages through the message channel, and follow up on customers’ conversations.
Reason for Switching to a MobileMonkey Alternative?
Every e-commerce business needs a chatbot to automate tasks and boost sales.
The MobileMonkey bot has been essential in helping e-commerce businesses operate efficiently for some time now.
However, the bot has some drawbacks, which may cause some users to shift to Ecommercebot, a better alternative to MobileMonkey.
If you are still using MobileMonkey, here are some significant reasons for switching to a MobileMonkey alternative.
Minimal Reporting
Making your ecommerce decision or improving your strategy relies on the reports of your business.
Most of these reports are collected from the customer experience, ads performance, and data analytics.
Therefore, reports are crucial for running a successful ecommerce business.
It is different with MobileMonkey because you only have access to minimal reports. The chatbot gives insufficient data on critical information like conversation resolution rates, user engagement, post-performance, and overall analysis.
Ecommerce businesses that use MobileMonkey as their chatbots need help measuring their ROI, improving marketing strategies, and optimizing their business for future growth.
To avoid this problem, you must invest in a bot like Ecommercebot, which offers your business all the needed reports in real-time data.
Doesn’t Support Third-Party Resources Integration
To offer a top-tier customer experience, ensure you can integrate your chatbot with other business tools like marketing and CRM.
The reason for the integration is to manage various tasks. With this feature, MobileMonkey can offer an efficient overall customer experience.
For example, CRM helps chatbots access customer data stored in CRM systems, thus offering personalized customer interactions.
Without this feature, your chatbot will have difficulty accessing such data and fail to offer personalized interaction.
For your business to succeed, having a chatbot that seamlessly integrates with third-party resources would be best.
An excellent example of such a chatbot is Ecommercebot, which integrates seamlessly with third-party platforms like Shopify and Facebook.
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Limited Natural Language Processing (NLP)
Natural language processing (NLP) is a must for any effective chatbot. It acts as the backbone between the chatbot and customers.
Thus, if your chatbot has limited NLP, it might be challenging to understand human language.
MobileMonkey is one of the chatbots that uses limited natural language processing.
Therefore, investing in this bot can be risky for your business. Customers need their queries understood well, and interpretation can improve their experience.
Additionally, limited NLP results in workload because customers will keep rephrasing their queries until they are understood, leading to agents’ intervention.
You will need a bot with unlimited natural language processing to decrease the workload and have your agents handle complex work, leaving the chatbot to handle customer interaction.
Slow Scalability
Everyone hopes that when starting a new e-commerce business, it will expand with time.
As it expands, customers’ needs increase, and their needs double. But if you invest in a chatbot with slow scalability, it will take a lot of work to keep up with the pace, especially when interacting with increased customer queries.
MobileMonkey needs better scalability, leading customers to wait long before they are attended to. To ensure you offer a top-tier customer experience, ensure the waiting time is less than three minutes. For more than that, customers get frustrated, leading to increased cart abandonment and decreased sales.
Customer experience is one of the paramount factors to consider when running a successful ecommerce business. Therefore, invest in a chatbot that can accommodate the increase in scalability, such as e-commerce.
Initial Set-up Complexity
Setting up a chatbot should be easy, even for beginners. Most e-commerce business owners need to gain knowledge of bot design or coding. Thus, they are always searching for less complex chatbots that require no experience to set up. If you need a less complex chatbot, there are better bot options than MobileMonkey.
Since the setting process is hectic, sometimes forcing you to look for an alternative like Ecommercebot, which is easy to set up and customize the bot. The bot can be without experience, thus making it easy to use even for beginners with zero technical or coding knowledge.
Why Ecommercebot is the Best MobileMonkey Alternative?
Ecommerce businesses looking for a chatbot that will help them automate most tasks and give value to their money should consider investing in Ecommercebot. The platform has features such as Ads with AI, Shopify integration, Facebook integration, LiveChat, and AI LiveChat, among other enticing features.
After researching and testing different chatbots, such as Manychat, Tidio, and Ecommercebot, we discovered that Ecommercebot stands out as the best mobile app alternative. Here are some of the reasons why Ecommercebot is the best MobileMonkey alternative.
24/7 Customer Support
A lack of 24/7 customer support on a chatbot can decrease your sales. E-commerce businesses are most affected by any minor glitch on the bot that affects their sales.
Chatbot needs to give users 24/7 customers to ensure they give them a great customer experience. However, most bots offer this feature at an extra cost, unlike Ecommercebot. The bot ensures its customers are assisted on time, even during off-business working hours.
Real-Time Interaction
Ecommercebot ensures its customers get real-time responses. The bot utilizes AI to give customers quick responses to their questions. Ecommercebot uses natural language processing (NLP) to ensure the bots can understand human queries seamlessly.
Apart from giving customers responses, it also recommends products to customers depending on their last shopping journey experience with quick purchase links. It helps make the customer journey, thus increasing sales.
Effortless Ad Creation
Creating Ads for your marketing platform is time-consuming. In addition, I can also be resource-wasteful since sometimes you might need to bring in an expert to help you create them. What if there is a way to make this ad effortlessly?
Using AI’s power, Ecommercebot makes ad creation easy. The bot generates several ads based on your brand and the information you provide. From the given Ads, you can select and optimize the perfect one that meets your e-commerce goals.
Automated Posting
Posting on social media platforms needs consistency and the right time, depending on your customer’s behavior. It is crucial to monitor the right when most users are active, thus making it perfect for posting and getting higher engagement.
For example, on Facebook, the leading marketing platform with over 3 billion users, the perfect day to post is Friday from 9 a.m. to 4 p.m.
This is the best time for most active users; thus, you can reach higher engagement. With Ecommercebot, you can schedule your posts to be automatically posted within that period.
Smooth human hand-off
Chatbots are helpful tools for dealing with customers. They help e-commerce businesses answer human queries on social media platforms like Facebook, Instagram, and WhatsApp 24/7.
For e-commerce businesses, it helps save time since the bots handle most of the queries, assisting customers anytime they need help.
However, a human touch is essential because bots only solve some problems. At times, customers have complex questions that the chatbot can’t handle. In such cases, Ecommercebot seamlessly connects you to a human agent who will help hold and solve the issue. Therefore, your customers will have an enhanced experience, resulting in a boost in sales.
100% GPDR Compliant LiveChat
Protecting customer data, especially personal information, should be your top priority as a business owner. Customers knowing that their data is safe and secure helps create trust between your brand and them.
Ecommercebot understands the importance of protecting its customers’ data. Thus, it is 100% compliant with the GDPR on LiveChat. The GDPR is the General Data Protection Regulation, an EU law governing how we use, process, and store personal information.
Conclusion
Investing in quality chatbots is paramount for the success of any business. The bots play a crucial role in ensuring that most tasks like posting, creation of Ads, interacting with customers, commenting, and scheduling posts are automated.
Thus saving resources for complex functions in your ecommerce business. Even though MobileMonkey offers business with the above, the bot has limitations, which has forced many companies to look for a better alternative like Ecommercebot.
You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below.
Ready to take your ecommerce business to the next level without limitations? Experience the power of Ecommercebot with irresistible features like seamless social media management, omnichannel, unlimited NLP, sufficient reporting, and 24/7 customer support. Start your 30-day free trial today and watch the bot boost your sales.
Frequently Asked Questions (FAQs)
Is MobileMonkey Chatbot Free?
MobileMonkey bot offers both free and paid plans. However, the free plan has limited features; thus, you must upgrade to a paid plan to unlock all its features.
What are the limitations of using a MobileMonkey chatbot?
Even though MobileMonkey has irresistible features, the bot has limitations that hinder ecommerce businesses from succeeding. These limitations include limited natural language processing (NLP), slow scalability, doesn’t support integration with third-party platforms like CRM tools, and minimal reporting.
What are the advantages of using Ecommerecbot for your ecommerce business?
The significant advantages of E-Commerce Bots include:
- Effortless Ad creation.
- AI LiveChat.
- Automated posting.
- 24/7 customer support.
- Real-time interaction.
- 100% GDPR compliance with LiveChat.
- Smooth human hand-off.
Is there an alternative to MobileMonkey?
Yes, MobileMonkey has an alternative that offers better features. Among all chatbots, Ecommercebot is the best alternative to MobileMonkey.
What is the main task of the chatbot?
Chatbots are computer programs that help automate workflows, reducing the number of employees handling repetitive tasks in an organization. The bot can help reduce customers’ waiting time by offering quick answers and solutions to customer queries and problems.
Are chatbots expensive?
Yes, some chatbots are expensive, while others, like Ecommercebot, offer affordable pricing plans to their users. For example, the Ecommercebot starter package costs $49 monthly with a free 30-day trial.
