The boom in the e-commerce sector has played a crucial role in reshaping how businesses connect with customers today.
Most people are shifting to online, making it the norm, and with this, customer demands keep increasing.
Years ago, communication was just a luxury that business owners offered to their customers, but nowadays, communication is the key to a thriving ecommerce business.
Customers need instant and personalized communication through all channels of their choice. Introducing chatbots like Ecommercebot and Intercom in the e-commerce sector has made this easy by offering an enhanced customer experience.
However, Intercom needs the important functionalities necessary for thriving in a competitive ecommerce sector. Therefore, you need a better alternative like Ecommercebot to help beat the competition in this sector as a business owner.
In this article, we will explore why Intercom is unsuitable for your ecommerce business and why Ecommercebot is the best alternative in today’s chatbot market.
Table of Contents
What is Ecommercebot?
Ecommercebot is an AI-powered chatbot that lets ecommerce businesses run their stores by themselves. It automates most tasks, making it easy for the store to track performance, market itself, and interact with customers instantly.
The bot is fast embracing the power of AI, making it easy to handle tasks by itself. Ecommercebot can create and optimize ad campaigns and later post them.
It can also generate descriptions and hashtags for your posts, making them reach high engagement and target the right audience.
Ecommercebot has made social media management easy. The bot handles social media tasks by itself, giving your team enough time to focus on other tasks. If you are an ecommerce business owner looking for ways to automate your activities and let your store run, you must invest in Ecommercebot.
What is Intercom?
Intercom is a platform that helps e-commerce businesses connect with customers. The bot has a free plan with limited features; thus, you might need a paid plan to explore more features.
The bot also offers SMS marketing services. The plugin allows you to send notifications, import contacts, and manage all your marketing campaigns.
The Intercom interface is user-friendly and easy to navigate, and the bot’s functionalities make it easy to offer a better overall user experience.
Intercom makes it easy for ecommerce businesses to automate meeting schedules. The bot has different enticing features, such as business messenger, which is helpful for both your business and buyers and is user-friendly.
Reasons for Switching to an Intercom Alternative
Intercom bot gives your ecommerce business a helping hand by automating customer support activities. It gives your customers instant support and personalized, enhancing the overall customer experience. The bot gives you access to features like a ticketing system, Fin AI Compose, Inbox views, and a public help center.
However, like any other chatbot, Intercom has drawbacks that make it unsuitable for a scaling business. The primary reasons for switching to an Intercom alternative are poor customer support, lack of custom reporting, expensive pricing plans, and limited scalability.
Poor Customer Support
Excellent customer support is the cornerstone of any successful e-commerce business. However, glitches and limitations with your chatbot can prevent you from offering your customers a smooth overall customer experience.
When your bot encounters issues and you must wait for long hours before getting assistance, it can hurt your customers’ experience.
For example, your chatbot might need help responding, thus making your customers wait long before they get assistance.
Read Also: Botsify Alternative: Why EcommerceBot Takes the Lead
Poor customer service can also mean being restricted to getting assistance from the bot’s preferred channel instead of your preferred one. This will make it hard for you to reach the support team and get timely help.
To avoid these limitations and give your customers exceptional support, you must invest in a reliable chatbot that offers instant and personalized support. Ecommercebot is a perfect example of such a bot.
Expensive Pricing Plans
An affordable tool like chatbots is an added advantage for small ecommerce businesses venturing into the ecommerce sector. It allows you to enjoy premium plans for a reasonable price.
With expensive pricing tiers, paying for the monthly subscription will take much work.
Intercom pricing is expensive for new and small ecommerce businesses. The bot charges per seat that you need for your business. For example, the cheapest plan is $39 for a single seat, with the advanced plan being $99 and the premium being $139 per month.
For this pricing type, you need access to all the features. However, Intercom is different.
The bot needs important functionalities like a Telegram chatbot and a landing page, which limits your business’s ability to connect with your customers on Telegram.
Lack of Custom Reporting
With a chatbot handling your ecommerce business, monitoring your data to understand your customer journey is essential.
If your bot needs custom reporting, it can allow you to understand your customers and work on your weaknesses to improve the overall experience.
Intercom lacks custom reporting, thus limiting you from accessing key metrics like performance, satisfaction levels, and customer engagement rates.
Imagine running an ecommerce business without such data. How will you learn about areas that need improvement?
One significant advantage of custom data is the ability to identify trends and patterns in customer behaviors periodically.
This lets you know areas where you are performing better and those that need improvement.
However, Intercom makes gathering and using this data difficult for making informed business decisions.
Investing in a chatbot like Ecommercebot that offers custom reports makes it easy to identify any blind spots and work on improving them.
Limited Scalability
E-commerce businesses are expected to grow, mainly if you use the right strategy. As your business grows, your customers will increase in number, too, thus expanding the need for customer support. Therefore, you need a chatbot that can handle the increase in demand.
With Intercom, the bot is designed to handle something other than this increase. This can result in a poor customer experience, as customers will be forced to wait long for assistance. Also, your support team will be overwhelmed with tasks as it has to interfere and ensure customers get assistance.
As your ecommerce business expands, maintaining consistency across different channels like Facebook, Instagram, WhatsApp, and website chat will take a lot of work.
The bot might need help to handle the recent increase, leading to incorrect information and inconsistent customer communication.
If you encounter such issues with your bot, the best option is to consider an alternative bot that doesn’t have limited scalability, like Ecommercebot.
With all the above limitations, it is evident that there are better tools for your ecommerce business than Intercom. To run a successful business, you need an Intercom alternative like Ecommercebot that offers better functionalities for your ecommerce business and enhanced customer experience.
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Why Ecommercebot is the Best Intercom Alternative?
Ecommercebot is a powerful AI platform that helps ecommerce businesses automate marketing and communication tasks. The bot is crucial in ensuring your business offers enhanced customer support. For example, the customer receives instant support, thus improving the overall customer experience.
After comparing Intercom with Ecommercebot and other chatbots, our overall verdict is that Ecommercebot is the best Intercom alternative. Below are some of the reasons why.
Social Media Management
With the recent increase in social media users, social media channels are a perfect way of marketing your products and services. However, managing these channels is tiring as a lot of work is needed to make them work. Thus, you might need an extra helping hand, which might be costly and time-consuming.
Ecommercebot has a feature that makes managing your social media accounts easy. The bot can comment on posts, interact with customers on DMs, create and schedule posts, and generate descriptions and hashtags. It becomes easy to handle all your social media accounts in one place.
To avoid the hassle of moving from one channel to another to interact with users, you need to connect your e-commerce store with an E-Commerce Bot. It will automate every task, allowing you to deal with complex issues affecting your business.
Easy Ads Creation
Because of technological advancements, creating ads is no longer hard. Imagine all the effort you need to make quality Ads for your marketing campaigns. Now, think of a world where you don’t have to worry about ad creation.
An E-Commercebot is a chatbot that simplifies marketing for e-commerce businesses. The bot utilizes AI to create and optimize ads for your store, allowing your team to focus on complex issues.
The bot generates ads from a given prompt and the company’s data. Then, from the given different ads, you can choose the perfect ad that aligns with your business needs and goals.
One advantage of using Ecommercebot for ad creation is that it schedules the post to post at the perfect time for most online users. Also, it tracks the performance of each ad, boosting the ones performing well and replacing the non-performers.
Seamless Integration
A good chatbot needs to integrate seamlessly with any other platform without the need for coding or technical experience. This makes it easy for your business team to connect with other existing platforms without any challenges.
One bot that has made the integration process easy with other channels is Ecommercebot. The bot allows ecommerce business owners to connect with their existing platforms without any prior chatbot integration experience.
One of the common platforms that you can integrate with Ecommercebot is Shopify. It makes running your business in Shopify easy, as it automates most of the activities.
You can also connect with your Ecommercebot on Facebook and Instagram. The two are the most common social media platforms you can use to market your products.
24/7 Customer Support
Every business needs a good communication channel that offers 24/7 customer support.
Most customers abandon carts, especially if they need better customer support. Therefore, your business needs a reliable chatbot that can offer instant customer support.
Ecommercebot offers customers reliable, instant, and quality customer support. Additionally, the bot connects you with a live agent who can help with complex issues that the bot can’t handle.
When your chatbot might experience glitches, the Ecommercebot team is always available to help you solve the issue before it affects your overall customer experience.
Final Thoughts
Running an e-commerce business with a chatbot that limits you, like Intercom, is challenging. The bot must include crucial features every e-commerce business needs to thrive and beat the competition.
Tracking your performance with Intercom is problematic because it requires custom reporting, which collects essential customer data to help e-commerce business owners make informed decisions.
You can try Ecommercebot for free; no credit card is required. You agree to turn your E-commerce business into a success story by clicking the image below.
Don’t worry; Ecommercebot is the perfect Intercom alternative you can invest in, giving you a competitive edge. The bot offers users every crucial feature for running an ecommerce business at a reasonable price.
Some features you will enjoy with Ecommercebot include a free 30-day trial, Shopify integration, social media management, Omnichannel, 24/7 customer support, and a live chat agent. Try Ecommercebot and enjoy all these features from as low as $49 per month.
Frequently Asked Questions (FAQs)
Who competes with Intercom?
Intercom’s main competitors include ManyChat, Chatfuel, Tidio, Interakt, and Drift. However, Ecommercebot is the best alternative to Intercom because of its enticing features like social media management.
What kind of software is Intercom?
Intercom is a customer communication tool that combines different elements of a chatbot, support system, and help desk.
What is better than Intercom?
Ecommercebot is better than Intercom. The bot has features like Shopify integration and custom reporting, which Intercom lacks.
Why should I look for an Intercom alternative?
It would help if you looked for an Intercom alternative because bots have limitations. Other reasons to opt for an Intercom alternative include poor customer support, limited scalability, expensive pricing plans, and a lack of custom reporting.
Is Intercom a CRM?
No, Intercom is not a CRM software. The Intercom is purely a customer communication platform.
